Customer Success Specialist - Louisville, CO
3 weeks ago

Job summary
We are seeking a compassionate, solutions-driven Customer Success Specialist to join our team.This full-time, hybrid role is ideal for someone who thrives in a fast-paced, service-oriented environment.
You will support customers across email, phone and consultations—providing sustainability guidance,
packaging recommendations design support and logistics coordination.
- SUCCESS IN THIS ROLE MEANS:
and personable support that reflects EcoEnclose's values.- Strengthen long-term relationships retain existing customers by proactively identifying their needs resolving challenges and reinforcing EcoEnclose as a trusted sustainability partner- Help convert new customers through offering knowledgeable confidence-building support that makes their onboarding purchasing journey seamless successful- Set clear realistic expectations around timelines processes deliverables ensure customers feel informed confident cared at every step-
Job description
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