Client Success Specialist - Englewood, CO, US
10 hours ago
Job description
Bilingual (Spanish) Client Support Specialist
Location: Remote (US), Hybrid if located in CO, 2 days in office.
Employment Type: Full-Time
Summary:
We're excited to announce a brand-new opportunity. If you love working with people, solving problems, and have experience in banking, retail, food service, or call centers, and are looking to make a change this could be the perfect role for you We're looking for a highly organized, dependable, and self-motivated professional to partner with our Client Support Manager and deliver exceptional service to our clients.
Join Early Learning Ventures (ELV), a nonprofit organization passionate about making a real difference in the lives of children and families. This is more than just a job—it's a chance to build a meaningful career with a team that cares.
We're open 5:00 AM – 7:00 PM MST, and schedules will be assigned within that range.
If you're ready to make an impact and help change children's lives for the better, we'd love to hear from you.
What You'll Do:
- Customer Support & Communication: Provide outstanding service via phone, email, and live chat; document interactions accurately in CRM.
- Technical Support & Troubleshooting: Respond to inquiries, resolve issues, and escalate complex cases when needed.
- Training & Onboarding: Process new contracts and conduct training sessions for successful onboarding.
- Systems & Tools: Navigate multiple internal systems and maintain accurate records.
- Team Collaboration: Work closely with internal teams to improve processes and enhance customer experience.
What We're Looking For:
- 2–3 years of customer service experience (retail, hospitality, call center, etc.)
- Strong written and verbal communication skills
- Comfortable working independently in a remote setting
- Tech-savvy and quick to learn new tools
- Bilingual (English + Spanish) preferred
Education: Bachelor's degree preferred
Remote Requirements:
- Dedicated private workspace
- Reliable internet (90 Mbps download / 15 Mbps upload minimum)
What Does Early Learning Ventures Offer You?
- Excellent benefits (medical, dental, vision)
- Company-paid life insurance
- Company-paid short-term & long-term disability insurance
- 401(k) with company match
- Employee assistance programs
- Paid vacation, personal days, holidays, and sick time
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