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    HVAC Dispatcher - Hartford, United States - International Staff Consulting

    International Staff Consulting
    International Staff Consulting Hartford, United States

    3 weeks ago

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    Description
    ResponsibilitiesThe HVAC Service Dispatcher must maintain the Service Technicians daily and on-call schedules, dispatch technicians as service calls are completed, schedule return trips with customers when required parts are received, and maintain a customer database with current informationClear and concise communication with department managers, employees, and customers, including keeping customers apprised as to the company schedule and requested lead-times, is imperativeTake incoming customer callsSchedule and coordinate all service calls as they are receivedCreate a dispatch ticket for all service callsDispatch Service Technicians, one call at a timeDispatch Service Technicians from home to first callDebrief Service Technicians after completion of each callRespond to all messages/emails left overnightMaintain the dispatch board/scheduleForecast workload for 2 3 days outContact customers with a Parts Pending status as parts are received for schedulingFollow up on all pending and recommended work with customers utilizing the pending work logMaintain the maintenance agreements, including scheduling, staging materials, database information, customer hard files, and renewalsHelp Service Manager with marketing issues as directedOrder parts for special ordersForward list of parts used by technicians to the warehouse for truck restockUpdate customer files as information is received from installation(Extended warranties, equipment info, new customers, Birthday tickler file, etc.)Type service contract proposals for new customersMaintain an on-call schedule, to include 1st on-call and standby technicianFile service ordersPrepare paperwork for all manufacture warranty partsFacilitate the return of warranty partsUpdate service database from the service ticketMaintain service invoice logCompare service timecards and work orders to the service scheduleCompare time cards to GPS ReportCheck service time cards for accuracyPull checks and charge slips and compare to invoicesCalculate reporting information and enter it into a databaseOther duties as assignedQualificationsAdvanced customer service skillsAbility to multi-taskOrganizedGeographical knowledge of service area or map reading skillsKnowledge of the HVAC industry is requiredComputer skillsHigh school diploma or general education degree (GED)Two years of HVAC related experience and/or training or equivalent combination of education and experience in customer service, dispatching, or project management
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