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Olympia Fields

    Customer Relations Representative - Olympia Fields, United States - Marshe Hamilton American Family Insurance

    Marshe Hamilton American Family Insurance
    Marshe Hamilton American Family Insurance Olympia Fields, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • Bonus based on performance
    • Competitive salary
    • Flexible schedule
    • Opportunity for advancement
    • Paid time off
    • Training & development

    Job Summary
    The Customer Relations Manager provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

    Responsibilities
    • Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.
    • Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
    • Processes change to existing account and policies.
    • Identify opportunity for cross-sell with existing customers.
    • Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
    • Schedules appointments with existing or prospective customers for agency employees
    Qualifications
    • Obtain Insurance license within 30 days of employment.
    • Demonstrated customer service experience
    • Effective communication skills via email, phone and in the office.
    • Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
    • Solid knowledge and understanding of basic mathematical skills
    • Spanish bilingual preferred but not required.
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