Rep, Dispatch - Landisville, United States - Wind River Environmental LLC

Wind River Environmental LLC
Wind River Environmental LLC
Verified Company
Landisville, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
:


Position Summary The Dispatcher is responsible for routing Wind River Environmental vehicles and ensuring our customers are serviced with excellence at all times.
- **For the following Shift**:11am-7pm

  • Days
:

Tuesday - Saturday

Essential Duties and Responsibilities

  • Ability to work a rotating, schedule that will include partial weekends
  • Ability to establish priorities, work independently and proceed with objectives without supervision
  • Responsible for working closely with Wind River Environmental customers and technicians to resolve customer, fleet and other issues that occur
  • Must have a passion to service our customers
  • Develop routes and maintain contact with technicians throughout the their scheduled hours worked
  • Collaborate with team and management to modify daily routes to accommodate the needs of our customers
  • Act s a communication liaison and answer incoming calls from the technicians on the road
  • Cultivate strong relationships with the technicians and customers to reduce stress that comes with last minute schedule changes
  • Monitor any sudden route changes or road construction issues and work with technicians to establish new routes for timely service
  • Manage all shift emergencies and dispatch oncall technicians accordingly
  • Perform and complete special projects and meet deadlines, as assigned by the Customer Service Manager

Knowledge, Skills, and Abilities

  • Ability to understand instructions furnished in written, oral or diagram form.
  • Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs.
  • Ability to speak, cooperate and communicate effectively with customers, coworkers and management.
  • Ability to work independently and manage pressure to meet deadlines.
  • Ability to learn and gain expertise in a variety of computerbased systems
  • Knowledge of Road net Routing software
  • Ability to work in a fast paced environment
  • Highly detail oriented
  • Ability to learn operating procedures quickly and be able to execute consistently up to standard
  • Foster culture of continuous improvement
  • Willingness to learn the business and to grow with the company
  • Problemsolving skills and desire to think quickly and effectively resolve issues
  • Highly organized individual must have strong aptitude to multitask in a busy setting

Minimum Education and Experience

Requirements:


  • Must have High School Diploma or Equivalent
  • A minimum of two years' experience route planning or logistics experience
  • Knowledge of UPS Transportation Suite is a plus
  • Must be able to operate in a drugfree workplace
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