Rep, Dispatch - Landisville, United States - Wind River Environmental LLC

Wind River Environmental LLC

Verified Company

Landisville, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

:

Position Summary The Dispatcher is responsible for routing Wind River Environmental vehicles and ensuring our customers are serviced with excellence at all times.
- **For the following Shift**:11am-7pm

Days

:

Tuesday - Saturday

Essential Duties and Responsibilities

Ability to work a rotating, schedule that will include partial weekends
Ability to establish priorities, work independently and proceed with objectives without supervision
Responsible for working closely with Wind River Environmental customers and technicians to resolve customer, fleet and other issues that occur
Must have a passion to service our customers
Develop routes and maintain contact with technicians throughout the their scheduled hours worked
Collaborate with team and management to modify daily routes to accommodate the needs of our customers
Act s a communication liaison and answer incoming calls from the technicians on the road
Cultivate strong relationships with the technicians and customers to reduce stress that comes with last minute schedule changes
Monitor any sudden route changes or road construction issues and work with technicians to establish new routes for timely service
Manage all shift emergencies and dispatch oncall technicians accordingly
Perform and complete special projects and meet deadlines, as assigned by the Customer Service Manager

Knowledge, Skills, and Abilities

Ability to understand instructions furnished in written, oral or diagram form.
Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs.
Ability to speak, cooperate and communicate effectively with customers, coworkers and management.
Ability to work independently and manage pressure to meet deadlines.
Ability to learn and gain expertise in a variety of computerbased systems
Knowledge of Road net Routing software
Ability to work in a fast paced environment
Highly detail oriented
Ability to learn operating procedures quickly and be able to execute consistently up to standard
Foster culture of continuous improvement
Willingness to learn the business and to grow with the company
Problemsolving skills and desire to think quickly and effectively resolve issues
Highly organized individual must have strong aptitude to multitask in a busy setting