Customer Service Agent Dallas/Fort Worth Int. Airport - Newark, United States - Sixt

Description

As a Customer Service Agent, you will deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc.

**Key Tasks and Responsibilities**

Welcome all customers as they arrive on the lot

Ask about their experience with Sixt; recording feedback to improve future rental experience

Make sure customers have all personal belongings from the vehicle

Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report

Use proper statement to determine if vehicle is being returned with full tank of gas

Advise and review rental charges, providing an accurate receipt to the customer

Provide information regarding transportation to the airport terminal

Complete a service alert for any mechanical and or body damage communicated by the customers

Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location

Keep lot organized for ease of access and traffic flow

Work in outdoor weather conditions including direct sunlight, rain, heat or cold

Perform other job duties as assigned to meet the business needs.

**Your Qualities**

High school diploma or GED

Minimum 1-year customer service experience

Must be at least 21 and have a valid driver's license with a clean driving record

Exceptional interpersonal and relationship building skills

Strong verbal and written communication skills

Strong organizational skills and the ability to multi-task

Ability to manage stressful or unusual situations to maintain good customer service

Basic computer navigation skills and knowledge of Microsoft Office applications

Ability to work 40 hours per week including day and/or evening hours

Likely to require at least 5-10% travel, some of which may be by airplane

Must be willing to wear company uniforms

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Ability to communicate in other languages is a plus.

As a global mobility service provider, SIXT is well-known for over a century of innovative products and customer-orientated services. The companys success and dynamic growth is based on their employees commitment. We champion an energized work culture, development opportunities and growth potential In addition, we offer a competitive salary and employee benefits.

**Field:** Customer Service **Location:** Dallas/Fort Worth Int. Airport