Pbx Operator - Temecula, United States - Europa Village Winery and Resort
Description
Benefits:
- Company parties
- Dental insurance
- Employee discounts
- Free uniforms
- Vision insurance
Europa Village is a one-of-a-kind Wine Country destination offering an Old World European experience where service is gracious and unlimited.
We offer amazing wines in our Tasting Room, a delicious menu at Bolero Restaurante, unique items at our gift shop Brio, and a total of 20 beautiful rooms to enjoy a getaway.
Responsibilities Specific to PBX Operator
***- Possesses and lives Europa Village core values.
- Answers incoming calls from outside and inside the resort promptly and in a friendly, professional manner.
- Ensures effortless communication between all parts of the resort remain intact.
- Able to take complete and correct messages and relay them as quickly and efficiently as possible to guests and various Europa Village employees.
- Transfers calls to the appropriate person and/or department.
- Maintains a working knowledge of all aspects and functions of Europa Village, including current and upcoming special events, to accurately inform guests.
- Able to assist in making reservations for hotel stays and restaurant dining.
- Performs clerical duties, such as typing, copying, and scanning documents.
- Effectively resolves minor guest conflicts/complaints calmly and effectively. Notifies management of any issues that cannot be resolved easily and swiftly.
- Other duties that may be assigned.
Responsibilities Expected of All Villagers
- Create and foster an environment of "teamwork" by helping fellow employees or guests without a second thought.
- Be comfortable working at a desk for long periods of time.
- Be able to communicate Europa Village's story.
- Ability to treat all associates and guests in a respectful manner.
- Arrive at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks and shoes.
- Arrive on time and be respectful of attendance and punctuality.
- Adhere to Europa Village policies and procedures.
- Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary.
- Hours for this PBX position: Saturday/Sunday 9am 5;30pm and Tuesday/Wednesday 6pm
- 9:30pm
- Must be available to work weekends and holidays.
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