Oracle Cc&b Functional Analyst - Jersey City, United States - Zodiac Solutions

Zodiac Solutions
Zodiac Solutions
Verified Company
Jersey City, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Title:
Oracle CC&B Functional Analyst

Location:
: New Jersey - Hybrid office work environment, with at least 2 days in the office and additional days as needed.

Fulltime Role
PRIMARY DUTIES / RESPONSIBILITIES

  • List essential job functions; describe in terms of actions (verbs) and desired outcomes in order of most important first._
  • Foster a close relationship for collaboration with business users to facilitate requirements gathering, issue troubleshooting, and general business needs
  • Create functional design documentation for changes, fixes, and enhancements based on business requirements, and work with the technical team where development is needed
  • Execute Quality Assurance (QA) testing and deliver insight and recommendations into best practices
  • Coordinate testing activities within the team and assist with user testing process aimed to result in user signoff
  • Operate as a team player, ensuring clear communication within support group and providing assistance when needed
  • Follows change control process when implementing changes for the supported business function
  • Builds familiarity and support the interfaces to and from other systems that impact the assigned modules
  • Participate in all phases of project development life cycle
  • Provide Level 2 support to Batch Operation Team as needed for the resolution of incidents and ensure proper completion of all critical business automated processes. May at times require the assistance of a more experienced Analyst or developer to resolve complex incidents.
  • Provides regular status information, adhoc reports, and other documents aimed at keeping track of the support team's progress.

QUALIFICATIONS:


  • List the minimum requirements to be considered for this position._

Education / Experience / Background

  • Bachelor's Degree in Business (Master's degree in the same field preferred), Computer Information Systems, or a related field with 3 years of experience in a computer science, technology service, or management information systems environment at a minimum
  • 4+ years of experience in Applications implementation or lifecycle development; demonstrated experience in planning, documenting, validating and testing technical solutions

-2+ years of supporting nightly batch operation

Knowledge / Skills / Abilities

-Proficiency with Oracle CC&B Application (required - 2 years minimum)

-Proficiency with Customer & Field Service modules (preferred)

-Experience with Mobile Workforce Management integration (preferred)

-Experience with external customer facing website integration (preferred)

  • Experience in working within Agile and Waterfall methodologies, and a hybrid of the two
  • Experience with QA testing, ideally leading the functional side of testing
  • Knowledge of IS Change Control Process
  • Experience working with offshore resources and coordinating with vendors
  • Strong Communication Skills, both Oral and Writing that result in documented user requirements
  • Experience in documenting process, work, user, integration flows

Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • 8 hour shift

Work Location:
In person
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