- Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding.
- Monitor TAC IT infrastructure and Cloud Systems and ensure system availability and reliability.
- Partner with development teams to improve services through rigorous testing and release procedures.
- Participate in system design consulting, platform management, and capacity planning.
- Unify standard operational tasks through the creation and implementation of Standard Operating Procedures.
- Create sustainable systems and services through automation and uplifts.
- Assists with the continual improvement of TAC technical strategy and enterprise digital transformation.
- Acts as a technical team lead for cloud and infrastructure operations.
- Performs system maintenance and upgrades.
- Participates in resolution of highly complex incidents and problems.
- Assist with skill development and training of less experienced team members.
- Maintain Infrastructure as a Service cloud computing resources as well as on-premise hardware and software components.
- Investigate and resolve problems during the IT life cycle ensuring fast and accurate solutions to meet user needs.
- Provide support and serve as an escalation point for other teams to troubleshoot issues and complete tasks.
- Communicate technical issues and solutions to all parts of the business to ensure that users are informed in an appropriate and timely manner.
- Ensure systems are accurately and effectively documented.
- Ensure all work is securely undertaken so that the company's systems and data are not compromised.
- Ensure all disaster recovery systems are working correctly and assist with backup maintenance and validation.
- Participate in on-call rotations alongside the rest of the team.
- Understand and comply with safety policies and procedures at all times and take all necessary actions to ensure the health, safety and welfare of yourself, your colleagues and third parties.
- Understand and comply with Company Data Protection and Information Security policies at all times.
- Other reasonable duties which you may occasionally be requested to perform.
- Knowledge & Skills
- Cloud and Private Cloud Administration
- Advanced Windows Server Administration
- Infrastructure Virtualization
- Experience deploying, configuring, and supporting hybrid IT Infrastructure (Cloud and On-premises)
- Working knowledge of routing, switching, and firewalls - Desirable
- Experience using Atlassian products, specifically Jira and Confluence. - Desirable
- Experience administering enterprise-level storage - Desirable
- Qualifications and Experience
- Extensive experience administering on-premise and cloud infrastructure.
- Extensive experience performing discovery on, and documenting complex environments
- Extensive experience acting as a technical team lead
- Azure certifications - Desirable
- Experience with troubleshooting business systems from on-premises networks, data centers, and between cloud providers.
- Other IT, cloud, security, and similar certifications - Desirable
- Behavior and Personality
- Excellent communication skills.
- Willing and able to continually learn and improve.
- High level of accuracy and attention to detail.
- Sees work through to completion.
- Effectively communicates verbally and in writing.
- Willing to work with remote teams across time zones.
- Keeps information confidential and secure.
- Willing and able to work outside normal hours in emergency situations.
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Senior Site Reliability Engineer Lead - Tampa, United States - TELUS Agriculture & Consumer Goods
Description
TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future-friendly team as on the innovative technology solutions we offer.
Our team members include people like you - enthusiastic, innovative, passionate, and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging, and financially rewarding.
Here's the impact you will make and what we will accomplish together
TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted, and sustainable value chain that enables the most efficient production and logistics outcomes while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.
We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency, and profit to get the right products to the shelf at the right time and at the right price, creating more sustainable production and consumption outcomes.
As part of the Global Hosting and Infrastructure Services team, you will lead the engineering support team to unify and automate IT operational tasks across a variety of platforms. These tasks include production system management, change management, incident response, and system maintenance. Utilizing infrastructure as code, and CI/CD tool sets, you will work to automate both the deployment and monitoring of large software systems to leverage a more scalable and sustainable strategy than manual intervention.
This role will require a broad range of technical skill sets that extend across both on premise and cloud environments
Here's how:
Location - Remote
Employment Type - Full Time
Career Stream Level - M2
The US base salary range for this position is: $100k - $120k USD. With a 10% Performance bonus. Our salary ranges are determined by role, level, and location. Within that range, individual pay is determined by work location and a variety of factors, which may include but not limited, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held. All candidates are encouraged to apply.
Your recruiter can share more information about the specific salary range for your preferred working location during the hiring process.
In addition to your salary, TELUS Agriculture & Consumer Goods offers benefits such as, a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements and may be dependent on country of residence).
Join us
Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.
Everyone belongs at TELUS Agriculture. It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion for enabling remarkable human outcomes?
Together, let's make the future friendly.
Accessibility
TELUS Agriculture is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.
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