Customer Service Representative - Hanover, United States - Steele Auto Group

Steele Auto Group Hanover, United States

2 weeks ago

Description

** Customer Service Representative**

**Job Category****:** Collision **Requisition Number****:** CUSTO001812 Showing 1 location **Job Details**

**Description**

Steele Collision is seeking a Collision Customer Service Representative to join our team in Dartmouth, Nova Scotia. As one of Canadas Best Managed Companies, the Steele Auto Group is committed to the growth and development of our employees. Our employees are our strongest asset, so if you are looking for a challenging, rewarding, and exciting career, we invite you to apply today.

**Qualifications:**

Collision experience is an asset

Knowledge of basic payable/receivable accounting principles

Knowledge of MS Office and Excel

Problem-solving skills and the ability to make the necessary decisions

Excellent communication, presentation, and organizational skills are essential

Able to work efficiently as a part of a team as well as independently

Able to work well under pressure and meet set deadlines

Attention to detail in all areas of work

**Responsibilities:**

Answer phones and greet customers in an understanding empathic manner

Book appointments with the co-ordination of the File Auditor, Body Shop Manager and the Assistant Body Shop Manager

Reminder calls to customers for next day appointments. Confirm rentals for next day

Continuously updating customer on status of vehicle in repair

Review production schedule throughout the day with the Body Shop Manager and the Assistant Body Shop Manager

Contact any missed appointments and reschedule

Manage petty cash and complete daily deposits

General filing

Ensure safety policies and procedures are adhered to

Other reasonable duties and responsibilities as assigned

Full benefits package including virtual healthcare and mental health/wellness support programs

Company match RRSP program

Employee and Family Assistance Program

Competitive wages

A safe, professional and dynamic work environment

Steele Auto Group is committed to providing the Best Customer Buying Experience and solidifying ourselves as the Trusted Destination of Choice for Everything Auto for employees and customers alike.

If you want to work for an organization that values and rewards hard work, innovative thinking, and continuous improvement, please apply today; be sure to include your resume and cover letter.

We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted. Steele Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and to promote from within, where possible. Hiring and promotion of all candidates is based on skills, knowledge and demonstrated abilities.

Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Diversity fuels our desire to be your trusted destination for everything auto. Our commitment to inclusion drives us forward every day.

If selected for an interview, please advise us of any accommodations you may require throughout the recruitment process. To learn more about our company, culture and opportunities, please visit

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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