- Support the Wireless Device Financing teams daily operations including performing project intake, creating features and acceptance criteria, providing constructive feedback, building workflows, and engaging relevant SMEs as needed
- Serve as a Subject Matter Expert, fully understanding all processes and their impacts on the DISH Business; analyze, identify, and implement enhancements to improve efficiency & effectiveness of routine tasks and procedures
- Create/lead the project roadmap for Device Financing projects and using discretion to determine the methods to meet established goals
- Support the deployment and execution of all DISH Wireless Device Finance operations linked to payments, capitalization, contracts, payoffs, and fraud - especially as it relates to the bad debt portion of the loan portfolio
- Evaluate business needs and develop/required processes and handoffs
- Develop reporting, plans to achieve significant milestones, and deliver results for established OKRs
- Identify potential opportunities for process improvement and report automation using various methods, i.e. databases, spreadsheets, external data sources, IT development
- Coordinate with a diverse set of teams to ensure project implementation receives stakeholder buy-in
- Bachelor's Degree or equivalent from four-year college or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and at least two years of related experience, or equivalent combination of education and experience
- Experience in Loan Underwriting, Loan Capitalization, Project Management, and/or Payment Operations preferred
- Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macros
- Experience with SQL
- Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google Suite
- Strong written and verbal communication skills
- Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
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Program Manager - Englewood, United States - DISH Network L.L.C
Description
Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years.
Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building Americas First Smart Network.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.Department Summary
Our investment in the future needs those with an eye on the bottom line.
Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
Job Duties and Responsibilities
The Wireless Device Financing Program Manager will support the Wireless Device Financing team within Billing and Credit for all Device Financing projects, initiatives, and escalations related to DISH Wireless Device Financing operations as we undergo a period of rapid build-out, growth, and expansion.
A successful candidate will have a strong focus on team and employee development and the ability to manage multiple processes/workstreams.
Also, this candidate will work on various project management functions, data analysis, process improvement initiatives, and is willing to roll up their sleeves and get into the trenches when needed.
Key Responsibilities:
Skills, Experience and Requirements
Education and Experience:
Skills and Experience:
Salary Ranges
Compensation:
$72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k)
Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here:
DISH Benefits .
The base pay range shown is a guideline.
Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.
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