No more applications are being accepted for this job
Helpdesk - Tempe, United States - SYNERGY HomeCare Franchising LLC
Description
The role will primarily assist internal employees' uptime functionality to help the performance of their job duties responding to requests and resolving technical issues.
This role will also need to respond to Franchise Partners (external customers) with SaaS solutions provided by headquarters such as Google Workspace.
Duties/Responsibilities:
- Administer Google Workplace settings for the organization and maintaining documentation (training provided) including but not limited to:
- Resetting passwords
- Creating Google Groups
- Submitting requests to add more licenses
- Adding and removing aliases on accounts
- Onboarding and off boarding of employees (System accounts, VOIP, PCs, Active Directory).
- Forward tickets requests to the correct department if it does not pertain to IT
- Primary support for internal staff for all PC equipment and cloud services.
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Triage Adhoc requests, prioritize, resolve, or escalate when necessary.
- Resolve all windows, printers, and remote software break/fix issues.
- Assist IT management with ongoing projects.
- Maintain networking equipment including Firewalls, Switches, and Internet (training provided).
- Maintain Patch Management for workstations and servers (training provided).
- Monitor logs on all systems including on premise and cloud servers, firewalls, and antivirus software.
- Continuous improvement on building out ticketing system requirements and RMM tool capabilities.
- Attend scheduled virtual and inperson meetings, SYNERGY HomeCare University training, and our Annual Franchise Convention.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Ability to troubleshoot all aspects of computers.
- Excellent organizational skills and attention to detail.
- Selfstarter with little supervision.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problemsolving skills.
- Ability to prioritize tasks.
- Ability to function well in a highpaced and at times stressful environment.
Education and Experience:
- High school diploma or equivalent.
- At least two years related experience required.
- Preferred CompTIA A+, Network+, Security+, or other relevant certifications.
- Preferred Associate degree in computer science or related field.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
Disclaimer:
The preceding job description has been written to indicate the general nature and level of work performed by employees holding a position in this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
