Customer Success Manager - Naperville, IL

Only for registered members Naperville, IL, United States

1 month ago

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Job summary

The Customer Success Manager will serve as a trusted partner to customers using eClinical platforms across clinical trials and regulated research programs.
This role is ideal for someone with hands-on clinical operations or eClinical system experience who enjoys customer engagement, problem-solving, and enabling success in regulated environments.
  • Drive adoption of CTMS, EDC, eTMF, Safety, RTSM and AI-enabled workflows.
  • Understand customer clinical trial processes and align platform usage accordingly.

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