General Manager - Naperville, IL
19 hours ago
Job description
About the Opportunity
JETSET Pilates Naperville is seeking a General Manager to lead pre-sale, oversee studio operations, and drive membership growth ahead of our Summer 2026 opening.
This is a founding leadership role for a brand-new studio entering the Naperville market. The General Manager will be responsible for building foundational membership during construction, leading community outreach, hiring and developing the team, and owning the studio's financial performance.
This is not a passive management role. It is a hands-on leadership position that requires strong sales ability, marketing initiative, operational discipline, and community presence.
Key Responsibilities
Pre-Sale & Membership Growth
Lead and execute pre-sale strategy to build foundational membership prior to opening
Capture, nurture, and close incoming leads
Develop partnerships with local wellness, retail, and community organizations
Organize and execute community outreach events and on-the-mat pop-ups
Achieve membership, revenue, and utilization targets
Track and analyze KPIs including sales conversion, retention, and revenue
Leadership & Team Management
Recruit, hire, and onboard instructors and studio team members
Build a positive, high-accountability team culture
Provide coaching, feedback, and performance management
Ensure staff understands expectations around service, energy, and professionalism
Lead by example in work ethic, urgency, and ownership
Operational Excellence
Oversee daily studio operations including scheduling, payroll, reporting, and inventory
Maintain brand standards and studio presentation at all times
Be present during peak class times to provide leadership and support
Manage expenses and operate within budget
Ensure consistent communication regarding performance metrics
Teaching & Studio Support
Complete JETSET instructor training
Teach approximately 4–6 classes per month (or as needed)
Be capable of stepping in to cover classes when necessary
Maintain understanding of programming and instructor performance standards
Key Skills & Abilities
Sales Leadership: Proven ability to drive revenue and close memberships
Community Builder: Comfortable representing the brand and building local relationships
Business Acumen: Strong understanding of KPIs and financial accountability
Operational Discipline: Organized, systems-oriented, and detail-driven
Self-Starter: Thrives in a startup-style environment
Qualifications
2+ years of management experience (boutique fitness, hospitality, or service-based business preferred)
Proven success in membership sales or revenue-driven roles
Experience with pre-sale or new studio openings strongly preferred
Willingness to work evenings, weekends, and extended hours during pre-opening phase
CPR/AED certification required (or willingness to obtain)
Desired Traits
Competitive and performance-driven
Strong communicator with leadership presence
High energy and hands-on mindset
Comfortable taking ownership of results
Growth-oriented and interested in long-term opportunity
Compensation & Benefits
Salary: $65,000 – $75,000 annually (based on experience)
Bonus: Performance-based incentive structure tied to revenue and membership growth
Hours: 45–55 hours per week (extended during pre-sale and launch phase)
Growth Opportunity: Potential for expanded leadership as additional locations open
What Success Looks Like
The General Manager builds strong foundational membership during pre-sale, establishes meaningful community partnerships, launches the studio with momentum, and drives consistent growth in revenue and utilization while maintaining a premium boutique experience.
About JETSET Pilates
JETSET Pilates is a modern, music-driven reformer Pilates concept delivering high-energy classes in a curated, luxury studio environment. With strong growth nationwide, JETSET is expanding into new markets with a focus on performance, culture, and elevated member experience.
About TRIB3 Health & Wellness Staffing
TRIB3 Health & Wellness Staffing connects top fitness and wellness talent with leading studios across the U.S. Our mission is to build high-performing teams that drive revenue, culture, and long-term success.
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