Registrar - La Porte - Part Time, evenings and nights with rotational weeke - Community Health System

Description

The Registrar is expected to work collaboratively with all external and internal customers to maintain a positive outcome for the organization.

• Computer knowledge and experience preferred
• Office experience preferred
• Insurance experience preferred
• Previous customer service experience preferred
• Experience in Cash Balancing/Cash functions role preferred.
• Typing skill at 40 wpm preferred

• Interviews incoming patient or his/her representative to obtain required information for admission. Explains payment procedures and assists in collection of co-payment and deduction.
• Assembles and identifies all forms for admission process with thorough explanation to the patient and obtains required signatures on appropriate forms for compliance.
• Demonstrates competent knowledge of the registration process, scanning documents and positive patient identification system.
• Must be competent in pre-registration of scheduled patients daily
• Responsible for gathering accurate and complete information for the billing and collection process. Meet or exceed the registration accuracy of 96% or greater monthly and consistently.
• Greets arriving patients/family and customers in a friendly and professional manner each time, as well as, protects patient and hospital confidentiality, at all times.
• Follows the Cash Policy/Procedure and the requirements of compliance/guidelines. Monitors devices daily per protocol.
• Follows IM, ABN and MSP procedures with All Medicare patients.
• Answers the telephone within two rings, in a professional manner. Maintains a clean professional office environment.
• Performs all duties and responsibilities with outstanding customer service always with a smile. Participates in mandatory staff meetings and educational offerings, timely.
• Register/pre-register 25-30 patients, daily.
• Flexible and will to adjust hours on demands of the organization/customer during special occasions, ED, Holidays, Mass Casualty, Downtime, etc.

• High school diploma or equivalent required
• Computer knowledge and experience. Office experience. 1 year of insurance experience helpful. 1-2 years of previous customer service experience preferred