Patient Concierge - Indianapolis, United States - Indiana Fertility Institute LLC

Description

Job Description

We are seeking an experienced Patient Concierge individual for a full-time position. The ideal candidate will educate, treat, and inform patients for their appointment. Potential candidates for this role should be excellent communicators who excel at developing and maintaining patient relationships.

Hours: Monday-Thursday 7:30-5:30 PM coverage (shifts may vary), Friday 7:30 AM-2 PM, Saturday/holiday rotation-every 6-8 weeks-7:30 am – 11am

Responsibilities include:

• Answering phone and directing calls or assisting patients as is appropriate, handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy
• Schedule and confirm patient appointments, check-ups and physician referrals.
• Compile and record medical charts, reports, and correspondence.
• Interview patients to complete insurance and privacy forms.

Skills & Requirements

• High school diploma or equivalent required
• 2 years prior experience, in an administrative healthcare setting required
• Proficiency in keyboarding skills and experience with EMR - electronic medical records
• Must be knowledgeable of HIPAA requirements

What we offer you

• Outstanding benefits including health, vision and dental packages, including HSA/FSA, Life and Disability Insurance
• 18 days of accrued PTO in addition to 11 paid holidays
• Fertility benefits
• 401(k) Retirement Plan
• Employee Assistance Program
• Continuing Education Reimbursement
• We provide a great, family work environment with internal growth opportunities