Front Desk - Portland, United States - La Quinta by Wyndham

Description

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all inhouse groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the ratequoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle checkins and checkouts in a friendly, efficient and courteous manner.
• Use proper twoway radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• 8 hour shift

• Hotel experience: 1 year (preferred)