- Receives customer requests for unscheduled or scheduled service.
- Coordinates labor scheduling to align technician to the appropriate customer and service need.
- Communicates the action plan and services to be provided directly to the customer.
Ensures work has been performed to the customer's expectations and performs follow-up with the customer, as needed. - Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
- Debrief activities daily
- Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
- Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
- Scheduled Service Visits – on time
- Parts ordering/PO creation support
- Start-up support
- Customer PO confirmation
- WIP Management
- Auto SR quotes
- Reconcile exceptions (SIR and AP)
- Attend weekly planning/scheduling meeting
- Service + rewards
- Assist with monitoring of time and expense reporting submission
- Review and correct unassociated time for timesheets for technicians
- Other duties and administrative activities as assigned.
- High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
- Proficient computer skills, comfortable with Microsoft office and google suite skills.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
- Able to prioritize work activities based upon financial impact to desired business goals.
- Able to influence diverse teams to accomplish tasks/goals.
- Associates degree preferred
- HVAC experience skills preferred
- Experience and/or basic project accounting or costing principals is desired
-
Payroll Coordinator
2 weeks ago
Saginaw Area Consortium Saginaw, United StatesPosition Type: · Administration/Coordinator · Date Posted: · 2/27/2024 · Location: · Saginaw ISD Administration Offices · Closing Date: · Open Until Filled. · District: · Saginaw Intermediate School District - websiteRESPONSIBLE TO: Director of Human Resources. · TERMS OF EMPLOYM ...
-
Licensed Master Social Worker
2 weeks ago
Res-Care, Inc. Saginaw, United StatesOur Company · Rehab Without Walls Neuro Rehabilitation · Overview · ELEVATE YOUR CAREER & MAKE AN IMPACT WITH HOME AND COMMUNITY · Who we are looking for: · * Are you an experienced LMSW or LCSW passionate about providing counseling services that support an individual's physical, ...
-
Facilities Coordinator II
1 week ago
Medxcel Saginaw, United StatesOverview: · Medxcel is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services. Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, s ...
-
Parent Educator
2 weeks ago
Saginaw Area Consortium Saginaw, United StatesPosition Type: · Student Support Services/Early Childhood · Date Posted: · 3/11/2024 · Location: · Henry Doerr · Date Available: · Closing Date: · Until Filled · District: · Saginaw Public Schools - websiteJOB TITLE: Parent Educator (SEIU 517M) · DEPARTMENT/BUILDING: Birth Thru F ...
-
Medical Director
1 week ago
Universal Health Services Saginaw, United StatesResponsibilities · MEDICIAL DIRECTOR CLINICAL- Saginaw, MI · Horizon Health is looking for a clinical Medical Director for an inpatient psychiatric program for all ages. The medical director will implement treatment plans with the treatment team, review patient medical records, a ...
-
Nimkee, Intensive Clinical Therapist ICT
1 week ago
Indian Health Service Saginaw, MI, United StatesLocations: Saginaw, MI · Type:Tribal · Salary Range:Salary Negotiable · Open Period:4/18/2024 until filled · Summary:For further information and how to apply, contact directly: Thank you, Kamie Mandoka Senior Recruiter for The Saginaw Chippewa Indian Tribe of Michigan Soaring Eag ...
-
HIV PrEP Navigator
2 weeks ago
Great Lakes Bay Saginaw, United StatesJOB SUMMARY · The HIV Pre-Exposure Prophylaxis (PrEP) Navigator works closely with the SIMS Nurse and STI/HIV prevention team to provide intensive care coordination, support and services to HIV negative individuals who require assistance in accessing and remaining in PrEP care; p ...
-
Clerical/Clinical Medical Assistant
1 week ago
Covenant HealthCare Saginaw, United States*Summary:* · *The Clinical/Clerical role appropriately cares for patients of all ages; assists providers in procedures; accesses appropriate reference/resource manuals as needed; accurately documents all patient care interactions; performs assigned duties as scheduled and meets d ...
-
Campus Special Education Coordinator
1 week ago
International Leadership of Texas Saginaw, United StatesThis role is for the school year with an anticipated start date in June of 2024. · Primary Purpose: · • Demonstrate professional leadership and communication both within Campus Special Education department and outside of the department. · • Act as the point person to coordinate c ...
-
Staff Nurse
1 week ago
Great Lakes Bay Saginaw, MI, United StatesJob Description · This position is available for a $2,500 sign-on bonus · The Staff Nurse will be responsible for planning, coordinating and evaluating daily operations and serving as lead for the clinical team. The Staff Nurse will assure that excellent patient/family centered p ...
-
Behavioral Health Case Manager
3 days ago
Great Lakes Bay Saginaw, United StatesJOB SUMMARYAccomplishes clients' care by assessing treatment needs.Implements, monitors and evaluates treatment plans and progress.Responsible for facilitating interdisciplinary approach.Participates in a team-based approach to care in the Patient Centered Medical Home (PCMH).Par ...
-
Community-Based Doula
1 week ago
Great Lakes Bay Saginaw, United StatesPOSITION TITLE: Community-Based Doula · RESPONSIBLE TO: Manager of Doula/Perinatal Community Health Workers · DEPARTMENT/SITE: Women's Care Bay City & Old Town · STATUS: Non-Exempt, Hourly · All the criteria-based duties and standards within the document will be performed accord ...
-
Human Resources Manager
2 weeks ago
Malace|HR Saginaw, United StatesHello, · We are in search of a Human Resources Manager: · Location - Saginaw, Mi · Salary - 70k · Has had supervision experience with at least 3 direct reports · Process/program management · Self Regulating · Has had experience and or training with conflict management or d ...
-
Behavioral Health Case Manager
2 weeks ago
Great Lakes Bay Saginaw, United StatesJOB SUMMARY · Accomplishes clients' care by assessing treatment needs. Implements, monitors and evaluates treatment plans and progress. Responsible for facilitating interdisciplinary approach. Participates in a team-based approach to care in the Patient Centered Medical Home (PC ...
-
intake coordinator hospice care
2 weeks ago
Amara Hospice Care Saginaw, MI , USA, United StatesAmara Hospice Care - The Intake Coordinator is responsible for the referral process and performs a variety of clerical, administrative and other tasks in support of the business operations. The Intake Coordinator is the initial point of contact for individuals seeking services or ...
-
Human Resources Manager
2 weeks ago
Malace HR Saginaw, United StatesJob Description · Job DescriptionHello, · We are in search of a Human Resources Manager: · Location - Saginaw, Mi · Salary - 70k · Has had supervision experience with at least 3 direct reports · Process/program management · Self Regulating · Has had experience and or training wit ...
-
Electrical Project Manager
6 days ago
Stevens Electrical Construction Saginaw, United StatesJob Description · Job DescriptionStevens Electrical Construction is currently seeking a Project Manager to join our team. As a fast paced electrical contractor, we offer an exciting opportunity to contribute to our success and growth. If you're passionate about the electrical con ...
-
Care Manager I
2 weeks ago
Centene Corporation Saginaw, United StatesYou could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.* ...
-
Covenant HealthCare Saginaw, United StatesCovenant HealthCare US:MI:SAGINAW DAY SHIFT FULL TIME BENEFITED Summary: The Lead EMR Senior Application Analyst is responsible for achieving in-depth knowledge of the software and functionality. They must be able to independently lead complex projects where multiple applications ...
-
resource team rn i
2 weeks ago
Covenant HealthCare Saginaw, United StatesCovenant HealthCare US:MI:SAGINAW 7:00 PM - 7:12 AM, WEEKENDS REQUIRED FULL TIME BENEFITED Summary: As a member of the Resource Team, it is expected that the RN will strive to achieve the highest standards of excellence every day, demonstrating: *Exemplary Covenant Values *Outsta ...
HVAC Customer Resource Coordinator - Saginaw, United States - Johnson Controls International
Description
Job DescriptionJob Description
What you will do
Under direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.
How you will do it
What we look for
Required
Preferred
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
