Service Logistics Specialist - Chicago, United States - Super Micro Computer

Super Micro Computer

Verified Company

Chicago, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Service Logistics Specialist

Date:
May 6, 2024

Location:
Chicago, Illinois, United States

Company:
Super Micro Computer

Job Req ID: 24447

About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

Go onsite to various locations to reconcile inventory and submit RMA
Work to ensure defective parts are returned
Stocking FSL and monitoring inventory level and accuracy
Work with 3PL to ensure parts are dispatched in accordance with SLA
Handle reverse logistics for Service customers
Track all return items and proactively pursue nonreturned items.
Make order entries and work with accounting in processing the parts transfer
Work with various internal teams including accounting, shipping, and RMA to track and monitor the stock at all the service inventory locations and reconcile any discrepancies
Follow up with external and internal parties on outstanding parts
Work with various internal product managers to understand the equipment configurations related to service and be able to detect errors
Work with IT, ACCT, and RMA for needed reports and inventory reconciliation
Keep internal database up to date for service inventory management
Escalate any service inventory issue outside control to the appropriate TAM
Manage time effectively and be able to prioritize while meeting daily service expectations

Qualifications:

Must be willing to travel 70% of the time
Bachelor's degree in Supply Chain Management or Logistics or equivalent experience
Minimum of 1 years experience from hightech manufacturing industry preferred
Proficiency in MS Office and database management
Knowledge of inventory management and logistics elements
Travel will be required
Must be punctual and detailoriented
Good time management
Work logically and systematically
Ability to solve problems and make decisions as necessary
Excellent oral and written communication skills
Experience in the IT industry is a plus

Salary Range
- $67,000 - $88,000-
EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.