Jobs
>
Providence

    Customer Service Specialist - Providence, United States - Opusing

    Opusing
    Opusing Providence, United States

    3 weeks ago

    Default job background
    Description

    Job Title :
    Business Account Specialist/Customer service

    Location :
    Providence RI Hybrid)

    Duration : 12+ Months Contract

    This position is onsite with the possibility of being hybrid at some point.


    Client is driven by the mission of providing safe, reliable service to our customers every day, and that wouldn't be possible without our team of dedicated, innovative, highly skilled employees.

    As a company, we are committed to a work environment that fosters progress and we value an inclusive culture, making our company stronger as a result.

    We provide comprehensive benefit programs, competitive compensation packages, and opportunities to grow to allow our employees a chance to live their best lives, both professionally and personally.

    To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow.

    This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

    Client is hiring a Business Account Specialist for our Customer Gas Connections team in Rhode Island.

    Job Purpose and Description


    The Business Account Specialist will be an integral part of the Customer Gas Connections Team and work directly with Commercial and Residential customers that request new gas connections in Rhode Island.

    The purpose of this role is to be the first point of contact for the customer and provide information and clarity on how to apply for a Gas Service and prescreen the customer to see if gas service is feasible.

    They will clearly guide customers through the gas connection process, work with the teams that plan and safely install the new gas service, resolve customer issues, and implement new and better ways to improve customer trust and ease.


    Responsibilities include:
    Providing excellent customer service.

    Serving as point of contact for several towns within a territory, providing customer information, setting expectations, and explaining the gas service process.

    Determining customer needs by running simple models to determine gas pipe size and costs for new types of services and reviewing maps.

    Processing customer requests in work request and billing systems.


    Job Description:
    Act as the primary point of contact for Commercial and Residential customers. Provide clear communication, resolve customer issues, and ensure new customer services are delivered throughout the Customer Gas Connection process.
    Project Manage / Own Customer projects through the end-to-end process to deliver a seamless experience to client customers.
    Learn the Commercial and Residential gas service construction process and educate customers about the process.
    Provide excellent customer service, predict customer needs and deescalate customer issues.
    Process gas service level agreements, invoices, use multiple data tracking systems, learn new data systems.

    Develop and maintain effective relationships with other business process owners and at a local level to support the fulfillment of customers' requests.

    This includes attending local/virtual planning or construction meetings and finding effective ways to resolve Commercial and Residential customer issues or processes.

    Identify and implement ways to improve customer trust and ease, expedite the customer process and create operational efficiencies. Use a process excellence approach to communicate concerns, identify causes and develop and implement countermeasures.

    Support team outcomes including cross-training on other team responsibilities, assist or lead analysis or reporting, lead process improvements, represent team in cross-functional meetings.

    Qualifications

    Bachelor's degree preferred
    0 years of experience with Bachelor's degree
    2 years of experience with Associate's degree
    High School education; 4+ years of experience in a customer-facing electric or gas role, design, or construction role, or 3+ years of customer service
    Demonstrates a consistent approach in dealing with people and taking personal responsibility for addressing problems and concerns.
    Possesses solid understanding of client electric or gas business, policies from a residential or commercial perspective.
    Adept at software necessary for data entry.

    #J-18808-Ljbffr
  • Opusing LLC

    Customer Service Specialist

    3 weeks ago

    Opusing LLC Providence, United States

    Job Title : Business Account Specialist/Customer service · Location : Providence RI Hybrid) · Duration : 12+ Months Contract · This position is onsite with the possibility of being hybrid at some point. · Client is driven by the mission of providing safe, reliable service to our ...

  • Opusing

    Customer Service Specialist

    3 weeks ago

    Opusing Providence, United States

    Job Title : Business Account Specialist/Customer serviceLocation : Providence RI Hybrid)Duration : 12+ Months ContractThis position is onsite with the possibility of being hybrid at some point.Client is driven by the mission of providing safe, reliable service to our customers ev ...

  • Jobs for Humanity

    Customer Service Specialist

    1 day ago

    Jobs for Humanity Providence, United States

    Company Description · Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: YUPRO Placement · Job Description · Customer Service Specialist · This is a ...

  • Feast & Fettle

    Member Services Specialist

    2 weeks ago

    Feast & Fettle East Providence, United States

    Feast & Fettle is seeking a Member Services Specialist to join our fantastic team in East Providence, Rhode Island. You'll join the customer experience fanatics on our member support crew, ensuring our Feast & Fettle members want to shout from the rooftops about their 5 star expe ...

  • DaVita Inc.

    Biomed Service Specialist

    4 weeks ago

    DaVita Inc. North Providence, United States

    1635 Mineral Spring Ave, North Providence, Rhode Island, 02904, United States of America · As a Biomedical Services Specialist at DaVita, you'll be a part of a Team that values work-life balance and where your personal and professional growth is a top priority. · This will cover ...

  • Capital Good Fund

    Servicing Specialist

    3 weeks ago

    Capital Good Fund Providence, United States

    **Location: Providence, RI** · **About Capital Good Fund** · Capital Good Fund ("Good Fund") is a nonprofit, U.S. Treasury-certified Community Development Financial Institution headquartered in Providence, RI. Founded in 2009, our mission is to create pathways out of poverty and ...

  • Alarm New England

    Inventory & Customer Service Specialist

    4 weeks ago

    Alarm New England East Providence, United States

    ***Sonitrol/Alarm New England continues to expand, come join our TEAM*** · ***FIRE / BURGLAR ALARM TECHNICIAN*** · **Licensed (or close to getting licensed)** to inspect and maintain fire alarm systems, making necessary repairs and/or recommendations regarding repair and mainte ...

  • FRITO LAY

    Customer Service Merchandiser Specialist

    4 weeks ago

    FRITO LAY Cranston, United States

    Country: · United States of America · State: · Rhode Island · City: · Cranston · Zip Code: · 02921 · Job Category: · Merchandiser · Req ID: · 432503 · Is Full Time?: · Yes · Employment Type: · Employee · Pay Rate: · $21.22 / hour · Work Schedule: · Start time between 4:0 ...

  • O'Reilly Auto Parts

    Retail Service Specialist

    1 week ago

    O'Reilly Auto Parts Providence, United States

    O'Reilly Automotive - 80 Manton Ave [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the area ...

  • U.S. Food and Drug Administration

    Food Services Specialist

    2 weeks ago

    U.S. Food and Drug Administration Providence, United States

    ** Food Services Specialist** · **Department of Veterans Affairs** · **Location** · 1 vacancy in the following location: · ** · Relocation expenses reimbursed** · No · ** · Telework eligible** · No · **Duties** · ** Summary** · This position is located within the Nutrition and ...

  • Opusing

    Customer Service Specialist

    3 weeks ago

    Opusing Providence, United States

    Job Title : Business Account Specialist/Customer service · Location : Providence RI Hybrid) · Duration : 12+ Months Contract · This position is onsite with the possibility of being hybrid at some point. · Client is driven by the mission of providing safe, reliable service to ...

  • U.S. Food and Drug Administration

    Food Services Specialist

    4 weeks ago

    U.S. Food and Drug Administration Providence, United States

    ** Food Services Specialist** · **Department of Veterans Affairs** · **Summary** · This position is located within the Nutrition and Food Services at the Providence VA Medical Center in Providence, RI. The Food Service Specialist is responsible for the culinary technical standard ...

  • Opusing

    Customer Service Specialist

    4 weeks ago

    Opusing Providence, United States

    Job Title : Business Account Specialist/Customer service · Location : Providence RI Hybrid) · Duration : 12+ Months Contract · This position is onsite with the possibility of being hybrid at some point. · Client is driven by the mission of providing safe, reliable service to ...

  • Feast & Fettle Inc.

    Member Services Specialist

    2 weeks ago

    Feast & Fettle Inc. East Providence, United States

    Job Description · Job DescriptionFeast & Fettle is seeking a Member Services Specialist to join our fantastic team in East Providence, Rhode Island. You'll join the customer experience fanatics on our member support crew, ensuring our Feast & Fettle members want to shout from the ...

  • The Sherwin-Williams Company

    Store Customer Service Specialist

    3 weeks ago

    The Sherwin-Williams Company Pawtucket, United States

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service S ...

  • DaVita

    Biomed Service Specialist

    1 week ago

    DaVita Providence, United States

    1635 Mineral Spring Ave, North Providence, Rhode Island, 02904, United States of America · As a Biomedical Services Specialist at DaVita, you'll be a part of a Team that values work-life balance and where your personal and professional growth is a top priority. · This will cove ...

  • Sherwin-Williams

    Store Customer Service Specialist

    3 weeks ago

    Sherwin-Williams Pawtucket, United States

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service S ...

  • Sherwin-Williams

    Store Customer Service Specialist

    3 weeks ago

    Sherwin-Williams Pawtucket, United States

    Job Description · This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. ...

  • DaVita

    Biomed Service Specialist

    2 weeks ago

    DaVita Providence, United States

    1635 Mineral Spring Ave, North Providence, Rhode Island, 02904, United States of AmericaAs a Biomedical Services Specialist at DaVita, you'll be a part of a Team that values work-life balance and where your personal and professional growth is a top priority.This will cover our No ...

  • Emerson

    Field Service Specialist

    1 week ago

    Emerson Providence, United States

    Emerson · Field Service Specialist - Flow Measurement · Providence , · Rhode Island · Apply Now · You will be responsible for the installation and support of FLEXIM Flow and Analytical products with an assigned territory of California and the Mountain region, working out of ...