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Customer Experience Specialist
3 weeks ago
Automationdirect Inc. Cumming, United StatesCustomer Experience SpecialistObjective :The primary purpose of this customer serviceposition is to connect withcustomers in a high volume, call center environment, and create an experiencewhere customers know they have been heard, understood, served well, and valued.Responsible ...
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Customer Experience Specialist
2 weeks ago
AutomationDirect Cumming, United StatesThe primary purpose of this customer serviceposition is to connect withcustomers in a high volume, call center environment, and create an experiencewhere customers know they have been heard, understood, served well, and valued.Responsible for delivering extraordinary experience o ...
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Customer Experience Specialist
3 weeks ago
Cottonwood Residential Buford, United StatesJob Description · Job DescriptionDo you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home Your upbeat attitude, ability to clearly c ...
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Customer Experience Specialist
1 day ago
Cottonwoodres Buford, United StatesDo you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home Your upbeat attitude, ability to clearly communicate, and desire to solve p ...
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Customer Experience Specialist
1 week ago
British Swim School Buford, United StatesCustomer Experience Specialist · Full Time Buford · About Us: · Parents sayBritish Swim Schoolis quite simply the nations leading swim school, and as we continue to expand the reach of our life-saving program, well always want to hear from fun-loving, service-minded individual ...
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Customer Experience Specialist
4 days ago
Best Buy Canton, United States**Customer Experience Specialist (Advisor) - Job Details** · **Customer Experience Specialist (Advisor)** · Share Job · **Overview** · Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) · ...
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Customer Experience Specialist
1 week ago
Windsong Properties Woodstock, United StatesJob Description · Job Description Salary: $45,000 - $55,000 · Are you passionate about customer service and looking for a role where you can collaborate with multiple departments, learn more about the homebuilding industry, and have the opportunity for growth potential? Then thi ...
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Customer Experience Operations Specialist
2 days ago
Animal Supply Suwanee, United StatesOur love of pets inspires the work we do each and every day. Many of us have worked with top brands for decades - forging strong connections with innovators large and small. · We love discovering a new product with that something special, and we love supporting our retail partne ...
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Customer Experience Specialist
4 weeks ago
Cottonwood Residential Buford, United StatesDo you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home Your upbeat attitude, ability to clearly communicate, and desire to solve p ...
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Customer Experience Specialist
2 weeks ago
Cottonwood Residential Buford, United StatesJob Description · Job Description · Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home Your upbeat attitude, ability to clea ...
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Customer Experience Specialist
3 weeks ago
British Swim School Buford, United StatesCustomer Experience Specialist · Part Time · • Buford · Customer Experience Specialist · About Us: · Parents say British Swim School is quite simply the nation's leading swim school, and as we continue to expand the reach of our life-saving program, we'll always want to hear fro ...
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Customer Experience Collections Specialist
2 weeks ago
Airgas Inc Kennesaw, United StatesR Customer Experience Collections Specialist (Open) · Location: · Kennesaw, GA (SAF) - Management · How will you CONTRIBUTE and GROW? · Onsite - Monday - Friday (Hybrid Eligible After Successful Training Period) · If you are seeking a company that values its employees, encourages ...
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Customer Experience Specialist
2 weeks ago
British Swim School Buford, United StatesBritish Swim School · Customer Experience Specialist · Buford , · Georgia · Apply Now · Parents sayBritish Swim Schoolis quite simply the nation's leading swim school, and as we continue to expand the reach of our life-saving program, we'll always want to hear from fun-lovin ...
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NovaTech Solutions Forsyth, United StatesWe are looking for motivated employees for over 500 different professions. And that's all over Germany. Whether experienced professionals or career starters - we offer numerous entry and further training opportunities. · At the earliest possible date, we are looking for you as a ...
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Kitchen specialist
1 week ago
Nexus Dynamics Forsyth, United StatesBUCH/NGER · W/LHELMI · HEALING FASTING · INTEGRATIVE MEDICINE · INSPIRATION · We are excited to welcome you as a · Kitchen Specialist (m/f/d) · full-time or part-time · We offer you · a permanent employment contract · internal and external training opportunities: training for n ...
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Customer Experience Specialist
2 weeks ago
Renasant Lawrenceville, United StatesCustomer Experience Specialist · Job ID · Job Locations · US-GA-Lawrenceville · Overview · The Customer Experience Specialist will work closely with other team members, in a professional call center environment, to provide exceptional service to our customers by answering qu ...
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Airgas Inc Kennesaw, United StatesR Customer Experience Accounts Receivable Specialist (Open) · Location: · Kennesaw, GA (SAF) - Management · How will you CONTRIBUTE and GROW? · Based on the size of the Business Support Center (BSC) and the related organizational structures, several - Accounts Receivable Speciali ...
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Customer Experience Specialist
4 weeks ago
CarMax Peachtree Corners, United States7970 - Atlanta CEC Peachtree Parkway, Norcross, Georgia, 30092 · CarMax, the way your career should be Provide an iconic customer experience · As a Customer Experience Assistant at one of our Contact Centers, youll ensure were putting people first. Youll handle a wide range of ...
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Customer Experience Specialist
2 weeks ago
Windsong Properties LLC Woodstock, United StatesJob Description · Job DescriptionSalary: $45,000 - $55,000 · Are you passionate about customer service and looking for a role where you can collaborate with multiple departments, learn more about the homebuilding industry, and have the opportunity for growth potential? Then this ...
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Best Buy Kennesaw, United States Full time24-May-2024 · Outlet Customer Experience Specialist, Advisor Spanish Speaking a Plus · Full time · Job Description · What does a Sales Consultant – Appliance Outlet do? · The Sales Consultant – Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE ...
Customer Experience Specialist - Cumming, United States - AutomationDirect
3 weeks ago
Description
The primary purpose of this customer serviceposition is to connect withcustomers in a high volume, call center environment, and create an experiencewhere customers know they have been heard, understood, served well, and valued.
Thisposition includes all general customer service duties such as answering inboundcalls, making outbound calls, communicating through online chat, enteringorders, providing quotes, order status, order tracking information, routing thecustomer to the appropriate technician, accepting payment methods, basic RMAgeneration, general website assistance, etc.
Works under general supervisionwith use of problem-solving skills, discretion, and independent judgment.Responsibilities :
Handle ALL customer inquiries, via any communication channel offered by ADC, ensuring that the customer needs are met promptly, thoroughly, and accurately, including but not limited to:Quotes: providing quotes, converting quotes to orders, linking quotes to customer accounts from guest usersPricing and AvailabilityRMAs: includes claims for freight damage, issuing call tags, etc.
Payment:
including invoicing (current and outstanding), credit card payments, credits, coupons, discounts, etc
Call Routing:
route customer, only when necessary, via any available channel (phone, email, chat, etc.), to appropriate destination (includes Tech Support Specialist)
Provide copies of documents to customers as requestedEx:
Invoices, packing slips, certificate of compliance, etc.
Look for innovative ways to better the customer experience among all customer touchpointsProvide feedback to leadership to continue improving the department and processWork as customer advocate to ensure customer experience is prioritized properly, if another teams engagement is requiredParticipate in product and process training as requiredQualifications :
Requires High School Diploma or EquivalentRequires a minimum of 2 years customer relations experience in a fast-paced environmentPreference given to call center experienceStrong data entry and typing skills (35 wpm) requiredMust have Windows-based applications experienceRecognized by the AJC as the top medium size company to work for in the Atlanta area in 2012, 2014, and 2017.
AutomationDirect has prioritized creating a company culture that allows employees to take ownership of their jobs and to be rewarded for a job well done.
AutomationDirect is proud to be a Drug Free WorkplaceAutomationDirect, in accordance with the laws of the State of Georgia, is a certified Drug Free Workplace which requires pre-employment substance abuse testing as a condition of employment.
If the company extends and offer for employment, the applicant must submit to a substance abuse test. Employment will be contingent on successfully passing the pre-employment substance abuse test.Equal Opportunity EmployerAutomationDirect does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, genetic information, sexual orientation, pregnancy, veteran status, or any other basis protected by applicable law.
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