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    lead medical support assistant - Phoenix, United States - Veterans Health Administration

    Veterans Health Administration
    Veterans Health Administration Phoenix, United States

    2 weeks ago

    Default job background
    Full time
    Description
    The salary range listed on this announcement only reflects the General Schedule incorporating Rest of U.S. basic pay. Upon selection, the salary will be adjusted to include the locality adjustment for the specific location.

    Positions are located within the health administration service. Lead MSAs interact with both internal and external customers providing exceptional customer service and ensuring overall customer satisfaction.

    Candidates will be reviewed for minimum qualifications as outlined in the qualifications section of this announcement and referred to the Phoenix VA Health Care System Lead MSA Interview panel no later than 60 DAYS OF THE VACANCY CLOSURE.

    Selected candidates should plan to report to Phoenix VA Health Care System for fingerprinting and a Physical evaluation.

    In addition, you will be contacted by various entities within Human Resources to begin all pre-employment processes and must satisfy all condition of employment before a firm offer of employment is made.


    Duties include but are not limited to:


    Operate within a clinic environment and monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.

    Conduct ongoing reviews to ensure quality of work.
    Ensure accurate and timely scheduling of appointments.
    Provide guidance to staff members to include changes in policies and procedures.
    Distribute and balance workload amongst staff.
    Create and maintain employee work schedules.
    Orienting and providing on- the-job and coordinating training for new and current employees.
    Act as liaison between MSA and staff in order to resolve day to day conflicts.

    Plans and organizes work with general assistance from the supervisor with input from PACT Team Leaders as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers non-routine and highly technical problems to his/her supervisor.

    Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.

    Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.

    Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.

    Work Schedule:
    :
    Monday to Friday, 6:30am - 3:00pm or 8:30am - 5:00pm; or Tuesday to Saturday, 6:30am - 3:00pm; may be required to work weekends/holidays
    (Subject to change based upon the needs of the agency)

    Telework
    :
    Not Available


    Virtual:
    This is not a virtual position.

    Functional Statement #

    :000000

    Relocation/Recruitment Incentives
    :
    Not Authorized


    Permanent Change of Station (PCS):
    Not Authorized

    Fi

    nancial Disclosure Report:
    Not required
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