Seasonal Guide - Potomac, MD
2 days ago
Job description
Position
Seasonal Guide
Reports To
Visitor Experience Management Team
Seasonal Term
March 2nd, 2026 to September 13th, 2026
Work Schedule
Four (4) days per week, Thursday and Friday 8:30 a.m. to 5:30 p.m., Saturday and Sunday, 9:00 a.m. to 5:30 p.m., with extended hours on Saturdays for Summer Evening Hours.
An Introduction to Glenstone Museum
Founded with the mission to seamlessly integrate art, architecture, and nature, Glenstone is a world-class contemporary art museum in Potomac, Maryland. Opened in 2006 and expanded in 2018, the museum welcomes visitors to a unique experience of indoor and outdoor spaces enveloped by 300 acres of organically maintained meadow and woodlands. Admission is always free.
The work culture at Glenstone is dynamic and team oriented. As a mission-driven nonprofit, we are proud to foster a workplace where associates feel valued, respected, and accepted. We leverage our collaborative and enriching culture to provide abundant opportunities for all associates to develop new skills, feel connected to our mission, and actively participate in advancing their careers.
Position Overview
Glenstone Guides are members of the Public Engagement division committed to
expanding public access to Glenstone while delivering a one-of-a kind museum experience and supporting our community through collaborative partnerships. The role is responsible for warmly welcoming visitors and delivering authentic, consistent information about Glenstone's mission, core values, collection, campus, and programs. A Seasonal Guide directly engages with our visitors at the Arrival Hall, Entry Pavilion, and other operational locations around the site. They should be available 4 days per week during Glenstone's current operating days of Thursday-Sunday from March 2nd, 2026 to September 13th, 2026. They must be available to work until 8:30 p.m. on Saturdays for Glenstone's Summer Evenings. Initial training will take place on four pre-designated days per week for a minimum of 2-weeks. The first week of training is Monday March 2nd to Friday March 6th.
Key Responsibilities
- Warmly welcome visitors, redeeming tickets for visitors with reservations and assisting those that arrive without reservations.
- Flexibility to support special events and programming related to Glenstone's mission and exhibitions.
- Familiarize visitors with the site including explaining rules and policies.
- Respectfully engage visitors, delivering authentic and consistent information about Glenstone.
- Assist visitors with mobility issues by providing wheelchairs service.
- Monitor the safety of the collection including coordinating with Security, Conservation and Visitor Experience teams as appropriate.
- Quickly achieve proficiency in Glenstone's mission, history, and campus through on-the-job training.
- The work schedule is Thursday-Sunday, 9:00 a.m. to 5:30 p.m.
- Seasonal term is from Monday, March 2nd, 2026 to Sunday, September 13th, 2026.
- Ability to work until 8:30 p.m. on Saturdays for Glenstone's Summer Evenings.
Required Skills & Experience
- Ability to engage directly, enthusiastically, and meaningfully with all visitors.
- Exceptional customer service, interpersonal, and communications skills.
- Desire to learn and implement best practices, including those unique to Glenstone.
- Adaptability and adherence to Glenstone's core values.
- Emotional maturity and cultural sensitivity necessary to engage visitors of all ages and backgrounds.
- Familiarity with and continued curiosity about contemporary art.
- Willingness to collaborate with peers, associates, and work successfully as part of a team.
- Ability to stand or walk for extended periods of time.
- Ability to work outdoors in all temperatures and weather conditions.
- Ability to work a flexible schedule based on operational need including weekends, special events, holidays, and evenings.
- Work or volunteer experience in a creative field or environment.
- Skills necessary to utilize technology in order to perform specific responsibilities.
- Ability to stay informed via email, conduct research using online systems and databases, and access daily and weekly schedules.
- Adherence to Glenstone's required uniform guidelines.
- Reliable transportation to and from Potomac, MD.
- A valid driver's license.
- COVID-19 vaccination and up to date on all boosters.
- Strong cultural competence, interpersonal communication, planning, and organizational skills.
Preferred Qualifications
- Experience working in a museum, art gallery, or cultural institution.
- Public speaking experience.
- Tour guide experience.
- Hospitality or customer service-related experience.
- Multilingual.
- ASL interpretation experience.
Salary & Benefits
To promote collaboration and show appreciation to associates, Glenstone provides a weekly staff lunch, health and wellness reimbursement, and paid volunteer opportunities. Benefits include a 401(k)-retirement account with a matching contribution.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Wage: $21.18 per hour
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