Lobby Public Area Attendant - Oak Brook, United States - Hilton Chicago Oak Brook Hills Resort & Conference Center

Description

SUMMARY:


SUMMARY:

The Public Area Housekeeper cleans and maintains all items and surfaces in designated areas, ensuring hotel's standards of cleanliness.

The Housekeeper shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Oak Brook Hills Resort Culture as well as promoting Oak Brook Hills Resort as both the Destination and Employer of Choice


Essential job FUNCTIONS:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Ensure security of any assigned keys and beeper.
• Review assignment sheet and update completed assignments. Check with Supervisor and Housekeeping office for additional assignments throughout the shift.
• Review assigned area and complete general removal of any trash or debris.
• Stock cleaning carts with designated supplies and equipment.
• Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove nonfloor closet items and transport to proper storage areas.
• Clean designated areas with proper chemicals, tools and equipment.
• Ensure that nothing is stored in stairwells.
• Transport any food and beverage trays/items in public areas to service areas.
• Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor.
• Dust and polish all woodwork.
• Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
• Clean all lamps, light fixtures and light switches; check for proper working condition.
• Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
• Remove dust, grease and smears from house/public phones and reposition properly. Replace soiled/damaged phone books.
• Remove dust on drapes weekly and realign to correct position daily.
• Inspect condition of planters and plants; remove debris, polish planters.
• Remove dust, dirt, marks and fingerprints from doors and door frames.
• Remove stains, scuff marks, and dust from baseboards, ledges and corners.
• Polish all brass surfaces.
• Empty trash containers, ashtrays and ash urns in public areas.
• Remove trash; debris and cobwebs from balconies/patios.
• Empty vacuum cleaner bags, replace and clean machines.
• Remove soil, dirt, soap buildup and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors.
• Replace facial and toilet tissues, paper hand towels, soaps in correct amount and location.
• Stock vending machines in public and employee bathrooms.
• Sweep front entrance daily.
• Sweep and rinse off the pool deck daily.
• Remove soiled towels from pool area and return them to Laundry.
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items to the Supervisor.
• Ensure security of hotel property.
• Stock Housekeeping department supplies.

Associate is held accountable for all duties of this job and other duties as assigned.

eXPERIENCE & eDUCATION:

• High school diploma or equivalent preferred
• Prior hospitality experience preferred
• At least one year of prior housekeeping experience preferred
• At least one year customer service experience preferred

Job REQUIRMENTS:

• Must be a United States citizen or possess a valid work permit
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Ability to communicate effectively in English both verbal and nonverbal.
• Ability to count.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize and organize.
• Ability to be a clear thinker, remaining calm and resolving problems using good judgment.
• Ability to follow directions thoroughly.
• Ability to understand guest's service needs.
• Ability to work cohesively with coworkers as part of a team.
• Ability to work with mínimal supervision.
• Ability to maintain confidentiality of guest information and pertinent hotel data.

Working CONDITIONS:

• Must be able to stand on feet throughout the shift, with intermittent periods of walking
• Must be able to occasionally lift, carry, push & pull up to 50 lb