Customer Service Operations Coordinator - Chesterfield, MI
9 hours ago
Job description
Customer Service Operations Coordinator
BW Retail Solutions – Chesterfield, MI
What You'll Be Doing
- Create and manage analytical datasets and presentations in collaboration with our CS Operations Specialist to promote financial wellness and innovation.
- Facilitate cancellations, address changes, order recalls and customer contacts.
- Facilitate virtual meetings with business partners, not limited to BW Retail associates, carrier representatives and ecommerce partners.
- Implement and maintain internal procedures, including online documentation/instructions, automations and spreadsheet formulas.
- Manage a sub-set of departmental metrics, including claim SLAs and KPIs.
- Perform order-level investigations to obtain necessary information for filing claims, replying to customer feedback, or resolving escalated issues.
- Quickly move information from one data-source into another with a high degree of accuracy.
- Seek to find trends in process gaps and performance, then develop resolutions based on knowledge and resources gained through experience.
- Work directly with business partners to quickly resolve customer-facing issues such as failed deliveries, shipment errors and other systematic problems via email, chat or phone.
- Perform customer service representative duties & responsibilities to assist with queue reduction.
- Work with Customer Service leadership to develop procedures rooted in customer satisfaction and financial recovery
What We'll Need from You
- 2+ years of experience in Customer Service, Operations, Project Management, Data Entry, or a related field.
- Proficient in Google Workspace and Microsoft Excel/Google Sheets (including basic formulas).
- Reliable, punctual, adaptable, and able to meet deadlines in a hybrid work environment.
- Strong communication, teamwork, and problem-solving skills.
- Detail-oriented with the ability to multitask and analyze data.
- Familiarity with e-commerce platforms and WMS systems preferred.
Pay Range
- $17 - $19/hr
When and Where You'll Be Working
- Full-time position.
- 5 days per week, scheduled Monday through Saturday between 7:00 a.m. and 7:00 p.m. Overtime may be required based on business needs.
- Training will take place in-office. Upon successful completion of training, the position will transition to a hybrid schedule.
- Location: Chesterfield, MI.
Why You'll Love Working Here
- 100% Employer Paid Medical Insurance, Dental, Short-Term Disability, and Life Insurance.
- Additional Voluntary Benefits Offered: Vision, Long-Term Disability and Additional Life Insurance.
- 401(k) with 100% Employer match up to 3% employee contribution + 50% Employer match up to an additional 2% of employee contribution
- Long-term opportunity in a growing, family-oriented company, and paths for advancement as skills grow.
- Excellent pay and competitive benefits. Employee events are hosted throughout the year - from lunches to team-building events to golf outings to the annual company holiday party.
- Work in an environment that promotes continuous learning and development.
- Tuition Reimbursement, Employee Referral Bonus, Employee Discounts, Employee Assistance Program.
- Employer Provided Asset Health Wellness Program activities offered to earn HSA Contributions & prizes.
- Competitive paid time off package plus 6 annual paid holidays.
About Us
BW Retail Solutions is a trusted leader in end-to-end eCommerce retail brand management. Founded in 2017, we combine time-tested values with modern innovations to adapt to an ever-changing consumer landscape. We now manage over one million transactions per year by retailing the top brands in the outdoor power equipment and powersports industries. Through innovation and a customer-centric approach, we continue to elevate the e-commerce shopping experience for new and loyal customers alike. At BW Retail Solutions, we are proud of our strong culture that is built on collaboration, integrity, and adaptability. As we grow, so does our commitment to creating a workplace where people are empowered to learn, contribute, and thrive.
Visit our website to find out more at
BW Retail Life: BW Retail Life
We are an equal opportunity employer and will not unlawfully discriminate on the basis of race, color, sex, national origin, age, religion, marital or veteran status, the presence of a medical condition or handicap, height, weight, arrest record or any other protected status in the hiring, payment, discipline, or promotion of employees.
Similar jobs
BW Retail Solutions – Chesterfield, MI · What You'll Be Doing · Create and manage analytical datasets and presentations in collaboration with our CS Operations Specialist to promote financial wellness and innovation. · Facilitate cancellations, address changes, order recalls and ...
6 hours ago
MIBA is seeking a highly organized, detail-oriented Operations Coordinator / Senior Executive Assistant to support internal operations, external programming, and the day-to-day coordination of The Elevator. · ...
1 month ago
The Operations Coordinator is primarily responsible for coordinating courier services and fleet operations to ensure timely, safe, and efficient transportation across all sites. · Coordinate and perform courier services between administrative and clinical sites · Manage day-to-da ...
2 weeks ago
This position is in the Clerk's Office and reports to an Operations Supervisor. · The Operations Coordinator overseesthe assignment and reassignment of court reporters and contract court reporters ensuring a fair and equitable distribution of workload with respect to hours and da ...
2 weeks ago
This position is in the Clerk's Office and reports to an Operations Supervisor. · The employee monitors the production of transcripts to ensure compliance with production time and cost requirement policies. · The employee assists Operations Supervisors with the planning and coord ...
4 weeks ago
We are creating a culture of service at DMS where we empower others to grow rise and give back – accelerating positive change in the world. · Coordinate alignment accountability across operations including daily Top 5 meetings Support Plant Manager with day-to-day operational coo ...
1 month ago
The Operations Coordinator is responsible for ensuring smooth plant operations through cross-department communication and coordination. · ...
1 month ago
The Operations Coordinator is responsible for assisting with the daily operations and ensuring that the fleet is managed efficiently. · ...
4 weeks ago
The Operations Coordinator oversees the assignment and reassignment of court reporters ensuring a fair and equitable distribution of workload with respect to hours and days in court. · Administer monitor and implement Court Reporting Management Plan. · Calendar daily reporting se ...
4 weeks ago
+Job summary · The Regional Operations Coordinator (RECO) provides day-to-day assistance to the Managing Partner in the Southeast Region.The RECO will also provide operations support to the field force and be the bridge to the Home Office team, when necessary. · Assist in coordin ...
1 month ago
We are looking for a Healthcare Operations Coordinator to join our team You'll be at the heart of how our markets run, coordinating logistics, organizing data, and keeping daily operations moving forward. · ...
1 month ago
We are looking for a Market Operations Coordinator to join our team You'll be at the heart of how our markets run coordinating logistics organizing data and keeping daily operations moving forwardProcess daily patient registrations and initiate medical record requests using eFax ...
1 month ago
RAMI is seeking a Customer Operations Coordinator (Remote) to support daily customer and internal operations. · ...
1 month ago
Job summary · We are seeking a versatile high-energy professional to fill the multi-faceted role of Site Operations Coordinator at our company headquarters in Detroit Michigan. · This position is the backbone of our local office combining high-level executive assistance with proa ...
1 month ago
The Regional Operations Coordinator provides day-to-day assistance to the Managing Partner in the Southeast Region. The RECO will also provide operations support to the field force and be the bridge to the Home Office team, when necessary. · Assist in coordinating the Managing Pa ...
1 month ago
The Coordinator of Learning Operations is a pivotal member of the Learning & Engagement team at the DSO. Reporting to the Manager of Student Development, this role works directly with students, families, · teaching faculty, · administrative staff, · orchestra musicians, · stageha ...
1 day ago
The Operations and Research Coordinator plays a key role in supporting the Faculty's operations and research activities. In this position, you will provide high-quality administrative and coordination support across research, HDR candidature and faculty operations. · This is a ha ...
4 weeks ago
We are looking for a Market Operations Coordinator to join our team You'll be at the heart of how our markets run coordinating logistics organizing data and keeping daily operations moving forward Your work will help our teams stay focused on what matters most supporting provider ...
1 month ago
We are seeking a motivated, organized and detail-oriented Office & Operations Coordinator to support daily office operations and serve as a key point of coordination across departments. · Communicate effectively with internal teams to support order processing production schedulin ...
1 month ago
We are seeking a versatile high energy professional to fill the multifaceted role of Site Operations Coordinator at our company headquarters in Detroit Michigan. · ...
1 month ago