Customer Service Operations Coordinator - Chesterfield Township
2 hours ago
Job description
BW Retail Solutions – Chesterfield, MIWhat You'll Be Doing
Create and manage analytical datasets and presentations in collaboration with our CS Operations Specialist to promote financial wellness and innovation.
Facilitate virtual meetings with business partners, not limited to BW Retail associates, carrier representatives and ecommerce partners.
Implement and maintain internal procedures, including online documentation/instructions, automations and spreadsheet formulas.
Manage a sub-set of departmental metrics, including claim SLAs and KPIs.
Perform order-level investigations to obtain necessary information for filing claims, replying to customer feedback, or resolving escalated issues.
Quickly move information from one data-source into another with a high degree of accuracy.
Seek to find trends in process gaps and performance, then develop resolutions based on knowledge and resources gained through experience.
Work directly with business partners to quickly resolve customer-facing issues such as failed deliveries, shipment errors and other systematic problems via email, chat or phone.
Perform customer service representative duties & responsibilities to assist with queue reduction.Work with Customer Service leadership to develop procedures rooted in customer satisfaction and financial recovery
What We'll Need From You
2+ years of experience in Customer Service, Operations, Project Management, Data Entry, or a related field.
Proficient in Google Workspace and Microsoft Excel/Google Sheets (including basic formulas).
Reliable, punctual, adaptable, and able to meet deadlines in a hybrid work environment.
Strong communication, teamwork, and problem-solving skills.
Detail-oriented with the ability to multitask and analyze data.
Familiarity with e-commerce platforms and WMS systems preferred.
Pay Range
$17 - $19/hr
When and Where You'll Be Working
Full-time position.
5 days per week, scheduled Monday through Saturday between 7:00 a.m. and 7:00 p.m. Overtime may be required based on business needs.
Training will take place in-office. Upon successful completion of training, the position will transition to a hybrid schedule.
Location:
Chesterfield, MI.
Why You'll Love Working Here
100% Employer Paid Medical Insurance, Dental, Short-Term Disability, and Life Insurance.
Additional Voluntary Benefits Offered:
Vision, Long-Term Disability and Additional Life Insurance.
401(k) with 100% Employer match up to 3% employee contribution + 50% Employer match up to an additional 2% of employee contribution
Long-term opportunity in a growing, family-oriented company, and paths for advancement as skills grow.
Excellent pay and competitive benefits.
Employee events are hosted throughout the year - from lunches to team-building events to golf outings to the annual company holiday party.
Work in an environment that promotes continuous learning and development.Tuition Reimbursement, Employee Referral Bonus, Employee Discounts, Employee Assistance Program.
Employer Provided Asset Health Wellness Program activities offered to earn HSA Contributions & prizes.
Competitive paid time off package plus 6 annual paid holidays.
About Us
BW Retail Solutions is a trusted leader in end-to-end eCommerce retail brand management. Founded in 2017, we combine time-tested values with modern innovations to adapt to an ever-changing consumer landscape.
We now manage over one million transactions per year by retailing the top brands in the outdoor power equipment and powersports industries.
Through innovation and a customer-centric approach, we continue to elevate the e-commerce shopping experience for new and loyal customers alike.
At BW Retail Solutions, we are proud of our strong culture that is built on collaboration, integrity, and adaptability.As we grow, so does our commitment to creating a workplace where people are empowered to learn, contribute, and thrive.
Visit our website to find out more atBW Retail Life:
BW Retail Life
We are an equal opportunity employer and will not unlawfully discriminate on the basis of race, color, sex, national origin, age, religion, marital or veteran status, the presence of a medical condition or handicap, height, weight, arrest record or any other protected status in the hiring, payment, discipline, or promotion of employees.
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