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    Intake Coordinator - Honolulu, United States - Navian Hawaii

    Navian Hawaii
    Navian Hawaii Honolulu, United States

    3 weeks ago

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    Description

    More than a job, this is a position with a higher purpose - where you impact people's lives on a personal, human level. As a Navian Hawaii member, you will provide support for those who guide patients and their family on their journey, delivering comfort and support with a caring heart, replacing fear with hope, helping them find the beauty and joy in every moment, and providing each person with the kindness and dignity they deserve.

    Position Summary: The position directs the Admissions Manager and supports all Admission RNs, ensuring excellent customer service, and that all referrals are handled in a sensitive and timely manner - demonstrating professionalism, speed and accuracy. The position is also responsible for tracking business data daily, weekly & monthly and reporting lo management, obtaining all necessary documents needed for admission, developing strong and meaningful relationships with referral sources, and ensuring communication and status updates with referral sources in a timely manner. The Intake Coordinator also keeps detailed records on all referrals, admissions and conversions for accuracy and tracking ii against monthly goals; reporting back to the Admissions Manager on a weekly basis.

    Primary Responsibilities:ln-Take:

    • Responds to referrals immediately, assuring that all necessary information is obtained, communicated and acted upon appropriately
    • Ensures that all patient information and required documentation is input into the electronic medical record system in a timely and accurate manner
    • Maintains knowledge of admissions criteria for hospice patients and demonstrates ability to incorporate applicable information into the referral/admissions process
    • Establishes clearly defined system for follow up of Pending Referrals and updates data base regularly
    • Assists admissions team in gathering needed paperwork and/or patient information, follow up activities and/or resolving problems (ie: insurance verification, CTI, Start of Care Orders, etc.)
    • Builds relationships & communication with referral sources

    Goals / Reporting:

    • Ensure accuracy and consistency of information
    • Log data into weekly reports at the end of each week and track against goals
    • Share weekly reports with the team Monday following the week prior
    • Reviews data and evaluates results in support of achieving goals
    • Makes necessary recommendations to ensure customer needs are met and in line with the overall strategic initiatives of the organization

    Referral Sources:

    • Strong customer service focus
    • Responsible for establishing strong & meaningful relationships
    • Work with referral sources and office staff to ensure transparent execution of
    • services
    • Ensure status updates are made lo each referral source in a timely manner ·
    • Resolves customer complaints by investigating problems; deploying solutions;
    • making recommendations to management

    Teamwork:

    • Practice effective communication and interpersonal skills to enhance positive
    • teamwork and accomplish goals/tasks
    • Establish working relationships with all company support departments

    General:

    • Represent the mission and value of Navian Hawaii with passion and enthusiasm
    • Promotes excellence in customer relations in all encounters
    • Must be able to plan and meet deadlines
    • Maintain a flexible work schedule to meet the demands of the job
    • Convey a professional and positive image and attitude
    • Other duties as assigned

    Knowledge and Skills Requirements:

    • Strong communication and customer service skills and the ability to establish and maintain effective Working relationships with staff, patients/families, referral sources, physicians, community partners, and other agencies/organizations
    • Excellent organizational skills and the ability to prioritize, problem solve and manage multiple tasks simultaneously
    • Ability to set priorities, research, problem solve and make independent decisions with minimal supervision
    • Ability to maintain highly sensitive and confidential material
    • Ability to initiate, develop and maintain relationships with referral sources and community partners including hospital discharge planners, physicians, vendors and nursing facility staff
    • Familiar with concepts and practices used in a hospice setting
    • Ability to maintain records and prepare related reports
    • Basic computer knowledge of MS applications such as Word, Excel, Outlook,
    • Working knowledge of departmental and organizational policies, procedures, and operations

    Experience and Educational Requirements:

    • High school diploma
    • Minimum one year experience in healthcare or related field
    • Knowledge of hospital/physician referral process, end-of-life care preferred

    Hours:

    • This role works Tuesday through Saturday 8 am - 430 pm
    • Position may require after hour work including weekends and holidays, as needed

    Employment Requirements:

    All offers are contingent on a candidate's successful completion of the following requirements:

    • A legally compliant background check
    • Drug Screen & Physical Exam

    Why Navian Hawaii?

    • Consistent schedule
    • Team-oriented, locally run nonprofit where every voice is heard
    • Competitive pay with an excellent benefits package
    • Flexible organization that supports positive work/life balance
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