- Responds to referrals immediately, assuring that all necessary information is obtained, communicated and acted upon appropriately
- Ensures that all patient information and required documentation is input into the electronic medical record system in a timely and accurate manner
- Maintains knowledge of admissions criteria for hospice patients and demonstrates ability to incorporate applicable information into the referral/admissions process
- Establishes clearly defined system for follow up of Pending Referrals and updates data base regularly
- Assists admissions team in gathering needed paperwork and/or patient information, follow up activities and/or resolving problems (ie: insurance verification, CTI, Start of Care Orders, etc.)
- Builds relationships & communication with referral sources
- Ensure accuracy and consistency of information
- Log data into weekly reports at the end of each week and track against goals
- Share weekly reports with the team Monday following the week prior
- Reviews data and evaluates results in support of achieving goals
- Makes necessary recommendations to ensure customer needs are met and in line with the overall strategic initiatives of the organization
- Strong customer service focus
- Responsible for establishing strong & meaningful relationships
- Work with referral sources and office staff to ensure transparent execution of
- services
- Ensure status updates are made lo each referral source in a timely manner ·
- Resolves customer complaints by investigating problems; deploying solutions;
- making recommendations to management
- Practice effective communication and interpersonal skills to enhance positive
- teamwork and accomplish goals/tasks
- Establish working relationships with all company support departments
- Represent the mission and value of Navian Hawaii with passion and enthusiasm
- Promotes excellence in customer relations in all encounters
- Must be able to plan and meet deadlines
- Maintain a flexible work schedule to meet the demands of the job
- Convey a professional and positive image and attitude
- Other duties as assigned
- Strong communication and customer service skills and the ability to establish and maintain effective Working relationships with staff, patients/families, referral sources, physicians, community partners, and other agencies/organizations
- Excellent organizational skills and the ability to prioritize, problem solve and manage multiple tasks simultaneously
- Ability to set priorities, research, problem solve and make independent decisions with minimal supervision
- Ability to maintain highly sensitive and confidential material
- Ability to initiate, develop and maintain relationships with referral sources and community partners including hospital discharge planners, physicians, vendors and nursing facility staff
- Familiar with concepts and practices used in a hospice setting
- Ability to maintain records and prepare related reports
- Basic computer knowledge of MS applications such as Word, Excel, Outlook,
- Working knowledge of departmental and organizational policies, procedures, and operations
- High school diploma
- Minimum one year experience in healthcare or related field
- Knowledge of hospital/physician referral process, end-of-life care preferred
- This role works Tuesday through Saturday 8 am - 430 pm
- Position may require after hour work including weekends and holidays, as needed
- A legally compliant background check
- Drug Screen & Physical Exam
- Consistent schedule
- Team-oriented, locally run nonprofit where every voice is heard
- Competitive pay with an excellent benefits package
- Flexible organization that supports positive work/life balance
-
Intake Coordinator
3 weeks ago
Adventist Health NW Kaneohe, United StatesOur home health and hospice agencies are located throughout California, Hawaii, Oregon and Washington. They serve the entire community and offer personalized in-home care, and many have been recipients of Home Care Elite awards. · So whether you're looking for the buzz of a large ...
-
Licensed Mental Health Therapist
4 weeks ago
Kaiser Permanente Honolulu, United States: $10,000 Sign on bonus eligible · Job Summary: · Provides mental health assessment, diagnosis, treatment and crisis intervention services for adult and/or child members who present themselves from psychiatric evaluation with a broad range of mental health needs. Collaborates wit ...
-
Contracts Administrator
2 days ago
Gulfstream SP Honolulu, United StatesJob Title: Contracts Administrator · Overview: We are seeking a detail-oriented Contracts Administrator to oversee and manage the contracting processes within our organization. This position is pivotal in ensuring the accuracy, organization, and completion of contracts related t ...
-
Research Assistant
3 weeks ago
Kaiser Permanente Honolulu, United StatesJob Summary: · Assists investigators and performs variety of preliminary screening, recruitment, research, analysis and other research tasks related to research programs. Assists in managing and coordinating research projects. Recruits and schedules patient screening, interviews ...
-
Parents And Children Together Honolulu, United States Full timeJob Description · Job Description · Parents and Children Together is a statewide company that works with Hawaii's children, individuals, and families to create safe and promising futures. Our vision is for Hawaii to be a peaceful, safe, and vibrant community with opportunities ...
-
Director of Nursing
3 weeks ago
Always Best Care Senior Services - Oahu Honolulu, United StatesJob Description · Job DescriptionDirector of Nursing (aka: Nursing Supervisor):Always Best Care is a Home Care Agency service our kupuna across the island of O'ahu. We are one of the fastest growing agencies across the country. We will soon be expanding our non-medical in home se ...
-
Traffic/Project Manager
2 days ago
System One Honolulu, United StatesLocation field must contain 'city, state' or a zip code to perform a radius search (e.g., · Denver, CO · or · City and state must be separated by a comma followed by a space (e.g., · Houston, TX ) · Employment Type: · Full Time · Date Posted: · 4/2/2024 · Location: · Remot ...
-
Parents And Children Together Honolulu, United States Full timeJob Description · Job DescriptionParents and Children Together is a statewide company that works with Hawaii's children, individuals, and families to create safe and promising futures. Our vision is for Hawaii to be a peaceful, safe, and vibrant community with opportunities for a ...
-
Parents And Children Together Honolulu, United States Full timeJob Description · Job Description · Parents and Children Together is a statewide company that works with Hawaiis children, individuals, and families to create safe and promising futures. Our vision is for Hawaii to be a peaceful, safe, and vibrant community with opportunities f ...
-
Medical Reimbursement Specialist
2 weeks ago
Bristol Hospice Honolulu, United StatesDo you have a heart for hospice? · Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We believe all patients and families entrusted in our care deserve the highest leve ...
-
Child Abuse
2 weeks ago
Parents And Children Together Honolulu, United States Full timeJob Description · Job DescriptionParents and Children Together is a statewide company that works with Hawaii's children, individuals, and families to create safe and promising futures. Our vision is for Hawaii to be a peaceful, safe, and vibrant community with opportunities for a ...
-
Occupational Therapist Home Health
3 days ago
Kaiser Permanente Honolulu, United StatesJob Summary: · Provides occupational therapy evaluation, management, and treatment services to patients referred by physician departments. Provides services in a manner that is consistent with the departments mission statement and responsive to unique needs of customers includin ...
-
Needed CNAs/NAs 40hrs/wk Mon-Fri
2 weeks ago
Always Best Care Senior Services - Oahu Honolulu, United StatesJob Description · Job DescriptionJob Summary: · Always Best Care Senior Services is seeking compassionate and dedicated CNAs/NAs to join our team in Kauai to provide personalized care to our senior clients. This is a full-time position, Monday to Friday, with 40 hours per week. A ...
-
HR Coordinator
2 weeks ago
Roberts Hawaii Honolulu, United StatesDepartment:Human ResourcesReports to:HR Manager Recruitment and EmploymentStatus:Exempt1. Job Purpose/Objective:This position is responsible for coordinating and administering support for Human Resources and Operations. The HR Coordinator will facilitate implementation of service ...
-
Human Trafficking Crisis Counselor
3 weeks ago
Parents And Children Together Honolulu, United States Part timeJob Description · Job DescriptionParents and Children Together is a statewide company that works with Hawaii's children, individuals, and families to create safe and promising futures. Our vision is for Hawaii to be a peaceful, safe, and vibrant community with opportunities for a ...
-
Patient Service Representative
2 weeks ago
Navian Hawaii Honolulu, United StatesPOSITION SUMMARY: · Under the supervision of the Admissions Manager, the Patient Service Representative supports the organization by managing the flow of patient referrals from initial inquiry through admission. As well as disseminating information regarding Navian Hawaii and b ...
-
Family Support Worker
2 weeks ago
Parents And Children Together Honolulu, United States Full timeJob Description · Job DescriptionParents and Children Together is a statewide company that works with Hawaii's children, individuals, and families to create safe and promising futures. Our vision is for Hawaii to be a peaceful, safe, and vibrant community with opportunities for a ...
-
Nurse Practitioner
1 week ago
Kaiser Permanente Honolulu, United States Full timeJob Summary: · Coordinates case management for members residing in community long-term care facilities. Provides and ensures high quality care to include assessment, evaluation, development, facilitation and implementation of individualized plans of care. Provides consultation an ...
-
Administrative & Fiscal Support Specialist
2 weeks ago
University of Hawaii System Honolulu, United States· Applicants seeking short-term or part-time work with the University of Hawai'i may apply for Casual Hire appointments, which include administrative, professional, and technical (APT) positions. Because of the temporary nature of these appointments, Casual Hire employees are no ...
-
University of Hawaii System Honolulu, United States· Title: Administrative & Fiscal Support Specialist · Position Number: 96641T · Hiring Unit: College of Social Sciences, Social Science Research Institute · Location: Manoa · Date Posted: April 30, 2024 · Closing Date: May 13, 2024 · Band: A · Salary: salary schedules and placem ...
Intake Coordinator - Honolulu, United States - Navian Hawaii
Description
Job Description
Job DescriptionMore than a job, this is a position with a higher purpose - where you impact people's lives on a personal, human level. As a Navian Hawaii member, you will provide support for those who guide patients and their family on their journey, delivering comfort and support with a caring heart, replacing fear with hope, helping them find the beauty and joy in every moment, and providing each person with the kindness and dignity they deserve.
Position Summary: The position directs the Admissions Manager and supports all Admission RNs, ensuring excellent customer service, and that all referrals are handled in a sensitive and timely manner - demonstrating professionalism, speed and accuracy. The position is also responsible for tracking business data daily, weekly & monthly and reporting lo management, obtaining all necessary documents needed for admission, developing strong and meaningful relationships with referral sources, and ensuring communication and status updates with referral sources in a timely manner. The Intake Coordinator also keeps detailed records on all referrals, admissions and conversions for accuracy and tracking ii against monthly goals; reporting back to the Admissions Manager on a weekly basis.
Primary Responsibilities:ln-Take:
Goals / Reporting:
Referral Sources:
Teamwork:
General:
Knowledge and Skills Requirements:
Experience and Educational Requirements:
Hours:
Employment Requirements:
All offers are contingent on a candidate's successful completion of the following requirements:
Why Navian Hawaii?
