Practice Operations Manager Ii - New York, United States - Columbia University

Columbia University

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Type:
Officer of Administration

Bargaining Unit: N/A
Regular/Temporary: Regular
End Date if Temporary: N/A

Hours Per Week: 35

Standard Work Schedule:
Building:
Salary Range: $100,000 Annual $110,000 Annual
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting._

Position Summary

The Practice Operations Manager II is accountable for the overall management, supervision and development of the heart failure, mechanical circulatory support and transplant program, while ensuring the efficiency and stability of the clinical operations in assigned areas, inclusive of quality, access and value.

The Practice Operations Manager II leads the practices in a manner that delivers an exceptional patient experience that contributes to a positive health outcomes for patients and a work culture of kindness, inclusion, integrity, accountability, and excellence.

Responsibilities:

Practice Operations

Directly manages assigned practice site(s) and operational workflows to meet operational goals in patient volume and access, service, operational efficiency, and physician, staff and patient satisfaction. Provides cross coverage for other practice sites and/or operational workflows as needed.
Conducts periodic evaluation of workflows, makes recommendations for corrective measures and leads implementation. Measures effectiveness of implementation and adjusts as needed. Ensures that staff is engaged and trained to execute remedy as appropriate.
Ensures that all diagnostic and therapeutic equipment in the department are maintained in good working order and routine services are completed. Addresses and resolves any equipment issues in a timely manner to ensure mínimal interruptions to operations.
Conducts and documents regular meetings and in service with the staff to communicate and reinforce new and existing practice policies and procedures. In conjunction with the practice management team, reinforces practice policies and procedures to maintain standardization across practices.
Responsible for template building and provider scheduling changes for sites.
Builds and maintains ongoing working relationships with staff, management, clinical and physician members of the practice to facilitate positive staff morale and support provider productivity.
May rotate to other sites/practices as needed. Conduct daily scheduled meetings/huddles with staff to ensure consistent transfer of information, smooth patient flow, and team driven coordination of care and services.
Other duties as assigned within professional scope of practice/training/education.

Strategy

Monitors key performance indicators and implements performance improvement initiatives, as needed. Continuously seeks and implements operational improvements. Utilizes electronic medical record dashboards and reports to monitor keep performance indicators of operational, clinical and revenue cycle workflows to ensure a holistic view of the practice operation. Develops practice optimization and improvement strategies and utilizes a data driven methodology to monitor progress.
Utilizes database of patient activity, resource utilization, and budget variances; and identify trends and patterns for analysis and actions.
Leads and/or participates in projects and performance improvement activities.
Direct oversight of all customer satisfaction initiatives, displaying a positive attitude in interactions with staff, patients and family members.
Sets expectations for patient portal activation rates. Monitors metrics and develops strategies to meet target goals. Monitor staff performance using Dashboards, In Basket management and work queue completions. Develops strategies to improve completions.
Participates as a member of the healthcare team and various interdisciplinary committees to improve patient care and meet patient needs.

People

Direct oversight of supervisor(s) and staff including recruiting and human resource management. Manages and mentors supervisors to onboard and train clinical staff. Ensures approved HR strategy is implemented and adhered to. Ensures staff productivity benchmarks and quality measures are achieved. Develops remediation plans as needed.
Evaluates staff performance and competencies, approaching the performance review process constructively and conducts it in accordance with Human Resources and departmental guidelines and procedures. Offers continuing guidance and assistance to employees on work activities, procedures, competency development and performancerelated issues as appropriate. Ensures leadership is kept aware of performance of each employee on an ongoing basis. Addresses any performan