Conflict Management Specialist - New Brunswick, United States - Rutgers University

Rutgers University

Verified Company

New Brunswick, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Position Details:

Position Information
Recruitment/Posting Title
Conflict Management Specialist
Posting Number
24TM0130
Department
Office of Workplace Culture
Overview
Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.
For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list.
Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
University Human Resources (UHR) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent.

Posting Summary

Rutgers, The State University of New Jersey is seeking a Conflict Management Specialist for the department of University Human Resources. This position reports to the AVP of Workplace Culture. The Conflict Management Specialist ("CMS") will provide a respectful and safe place for employees to discuss issues and concerns while creating and maintaining a positive workplace culture.

Among the key duties of the position are the following:

Provides quick, effective, and responsive conflict management through varied techniques, including but not limited to mediation, facilitated conversations, and informal dispute resolution. Coaches supervisors on correcting inappropriate conduct and provide guidance on having difficult conversations. In addition, this position explains relevant University policies and processes, and makes referrals to appropriate offices.
Triage casework, identify potential solutions to address different case types, and act appropriately using guidelines and Policies. The position also requires reporting to stakeholders on case volumes, categories, and insights for both internal and external dispute resolution.
Administers Policy 60.4.4, Problem Solving Procedure for Managerial, Professional, Supervisory, and Confidential (MPSC) Personnel.

Position Status

Hours Per Week

Work Arrangement

FLSA

- $76,702-$97,087
Payroll Designation

Temporary Staff Appointment

Certifications/Licenses

Preferred Qualifications

6 years' experience in conflict management/mediation.
Undergraduate and/or graduate certificates in conflict resolution, dispute resolution, arbitration, mediation, or related fields strongly preferred. Experience in higher education.

Required Knowledge, Skills, and Abilities

Strong HR background with experience in mediation/conflict management.
Demonstrates solid judgment and experience assessing risk. Proficiency in Microsoft Office.

Equipment Utilized

Physical Demands and Work Environment

Special Conditions