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Senior Technical Project Manager - Liberty Lake, United States - Itron
Description
Itron helps our customers to efficiently manage energy resources in electricity, gas, and water now and into the future. Cutting-edge technology. Over 200 million connected devices. Insightful services.Itron is looking for a dynamic customer facing Project Manager.
In this role you will be part of the Global Managed Services team and you will be responsible for building and maintaining strong relationships with customers and be a key contributor to all aspects of projects from inception to completion.
You will be responsible for multiple customer accounts, which include customer-facing calls, contract reviews, invoice oversight, related projects, change management and technical coordination and collaboration with technical teams.
You will partner closely with Sales, Delivery, Technical Operations, and other members of cross-functional teams to achieve business objectives. Projects and support are focused on the delivery of new and enhanced outcomes to customers. You will work with all organizational levels, as well as internal/external customers, partners, and vendors.
A technical background and a broad understanding of IT infrastructure, large-scale software application deployment, as well as extremely strong written and verbal communication skills are essential for this position.
Successful candidates must have extensive experience working directly with customers including building strong customer relationships, acting as a customer advocate, establishing project schedules, establishing joint roles and responsibilities, managing mutual commitments, and managing scope change.
You will have full visibility into customer concerns, questions, and escalations as well as their resolutions to ensure customer success and satisfaction.
You have outstanding interpersonal and communication skills and excel at building consensus and resolving conflicts.Job Duties & Responsibilities
Manage multiple customer accounts and cross-functional projects with competing priorities and timelines: new customer deployments, hardware and application upgrades, and ad-hoc requests.
Serve as a primary point of contact for assigned customer accounts to ensure successful day-to-day operations and SLAs are met and manage long and short-term projects.
Utilize project management methodologies and activities in the development and execution of project plans, schedules, control points, risk assessment and monitoring, resource allocation and status reporting.
Work with management to alleviate bottlenecks.Responsible for day-to-day project management, including meeting, status coordination, schedule, and project planning.
Responsible for providing high-level technical and product support by coordinating with internal technical teams to troubleshoot and resolve technical issues.
Drive and own development, change management, and execution to committed scope, schedule, and budget.Be an advocate and trusted advisor for your customers and projects in a dynamic environment, run project and customer check-in meetings efficiently, publish notes and actions, provide updates to team, manager, and customers.
Overall, maintain customer relationships by providing consistent value and fostering customer communication.Serve as liaison between technical personnel, customers and functional business users and be able to command the respect of engineers, leadership, and customers, and communicate in a concise manner to diverse audiences, and vice versa.
Actively participating in solution design, testing, and training.Grow solution knowledge on a continuing basis.
Be an independent problem solver and analyze data to determine next steps.
Work with multiple internal teams to establish deployment strategy and roadmap for assigned accounts to support business goals and customer requirements.
Review existing processes, procedures, work methods and identify steps to improve operational effectiveness and accuracyExperience
This position requires a minimum of 10 years of related experience.
7+ years as a Project Manager or program manager, and/or customer success/customer management, preferably in an internet/application service provider (ISP/ASP), IT/telecommunications/carrier, and/or large enterprise software environment with emphasis on operations side.
Experience and familiarity with standard project management tools.Demonstrated ability to organize, prioritize, and manage multiple tasks and concurrent projects, including requirements gathering, resource organization, project and task prioritization and schedule development, is a must.
Ability to anticipate customer needs and concerns by maintaining a customer-focused experience.Ability to work in a team focused environment, organize a cross-functional team and matrixed organization.
Strong working knowledge of servers, networks, database, and software applications. Hands-on experience in these areas is a definite plus. Highly organized engineers will also be considered.
Excellent interpersonal and communication skills and proven ability to work effectively at all organizational levels, both internally and externally.
Ability to communicate technical topics/issues clearly and concisely.
Follow through on commitments and attention to detail is critical.
Experience with the principles of Change Management, including ticket creation, change approval, and documentation.
Education:
Bachelor's degree in a related field or equivalent experience.
Certification:
PMP certification desirable but not required.
Travel: 0-10%
Physical Demands:
This is a typical office job, with no special physical requirements or unusual work environment.
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees.
If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway.
In the end, you may be just who we are looking forThe successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.
Liberty Lake, WA:
The base salary $61,000- $135,000
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more
Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at or email
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees.
If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway.
In the end, you may be just who we are looking forThe successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at or email
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.
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