Flex Above Property Rooms Controller - Bethesda, United States - Marriott International, Inc

Marriott International, Inc

Verified Company

Bethesda, United States

3 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Number

Job Category Administrative

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

This is a temporary position.

As a Remote Above Property Rooms Controller, you will oversee front desk checklist tasks for a portfolio of hotels.

Your role involves building relationships with hotel teams, coordinating pre-arrival planning, executing digital guest experiences, reviewing room availability, and resolving customer care cases.

Role Responsibilities/Duties:

Communicate daily with hotel teams to understand their needs.
Participate in weekly or daily standups with hotels to review priority tasks and upcoming events.
Develop and manage internal key stakeholder relationships proactively.
Act as a liaison between properties and regional/corporate systems support.
Run the GPS report to identify Bonvoy preferences, special occasions, and redemption stays.
Review Arrivals Dashboard and block reservations with special request codes.
Follow property leadership guidelines for blocking Elite/notable/VIP guests' reservations.
Process Mobile Checkin, Mobile Key requests, and Mobile Chat.
Review room availability, including oversold nights and outoforder rooms.
Resolve or escalate customer care cases by reviewing the negative cases report and blocking rooms for affected guests.

Qualifications:

2year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; or relevant experience in revenue management, sales and marketing, operations, or a related professional area.
OR 4year bachelor's degree in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; with experience in revenue management, sales and marketing, operations, or a related professional area.

Competencies:

Relationship Building
Coordination and Organization
Digital Guest Experience Management
Room Availability Management
Customer Care Resolution
Adaptability and Flexibility

Salary Range:
$19.73 to $20.00 per hour.

Washington Applicants Only:
Employees will accrue PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.

Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.