Jobs
>
Irving

    Manager, Voice Services - Irving, United States - 7-Eleven, Inc.

    7-Eleven, Inc.
    7-Eleven, Inc. Irving, United States

    3 weeks ago

    7-Eleven, Inc. background
    Description
    Who we are


    Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

    As the only rapidly growing retailer, you may know us as your friendly neighborhood store.

    You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee and Big Bite.

    "Brain Freeze" is a 7-Eleven registered trademark for our 53-year old Slurpee and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

    But there's a lot more to our story and much more left to be written.

    We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

    At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago.

    It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.


    Today we are redefining convenience and the customer experience in big are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.

    How we lead

    At 7-Eleven we are guided by our Leadership Principles.


    • Be Customer Obsessed
    • Be Courageous with Your Point of View
    • Challenge the Status Quo
    • Act Like an Entrepreneur
    • Have an "It Can Be Done" Attitude
    • Do the Right Thing
    • Be Accountable


    Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

    About This Opportunity


    The Manager, Voice Services is responsible for overall voice system management for the enterprise operating within IT Network and Telecommunications Services.

    This role is responsible for delivery of voice systems for stores, corporate & regional offices.

    In addition, this position is responsible for project management for large initiatives, hardware and software maintenance renewals and budget, training and consultation, and recommendations for development of resources.

    Supervising a team of Information Technology Services (ITS) professionals and support staff; develops policies, programs and procedures as they relate to voice technologies; ensures compliance with enterprise policies, procedures, standards and goals.


    Responsibilities:

    • Lead Telecom/Voice team in analysis of store applications to deliver architecture, management, and support capabilities
    • Oversee the development, implementation, and optimization of voice-related technologies
    • Stay abreast of advancements in voice recognition systems and related technologies
    • Lead voice-related projects from conceptualization to execution, ensuring seamless integration with existing systems
    • Collaborate with cross-functional teams, including developers, designers, and product managers, to achieve project objectives
    • Ensure high-quality voice recognition systems, addressing issues related to accuracy, responsiveness, and user experience
    • Understands retail operations being supported; works with the business areas for preparation of business plans, strategic direction, and resolution of retail issues
    • Develops specifications for new systems and/or enhancements to existing systems
    • Proposes changes in operations and/or established systems to enhance controls or improve efficiencies through better use of technology
    • Keeps abreast of the latest technology and trends within the IT industry and within the business units being supported
    • Develop and maintain an End-of-Life roadmap for all retail hardware and software supported, organize upgrade strategies, and execute on the plan for over 20,000 endpoints
    • Responsible for evaluating and implementing enterprise solutions for global corporate and retail locations
    • Implement and monitor quality assurance processes to maintain optimal system performance
    • Other duties as assigned

    Requirements and Experience:

    • Strong diagnostic and critical thinking skills
    • Active listening and analysis to identify issues or problems
    • Research and creativity to identify a solution to the issue or problem
    • Ability to communicate resolutions in a simple, easy to understand manner
    • Must be able to clearly communicate instructions and current tasks
    • Must be able to describe technical items to non-technical users
    • Ability to help a team member or customer real-time while performing other tasks
    • Passionate about customer supportand leadership
    • Attention to detail - good organizational and time management skills
    • Experience with Twilio, 3CLogic, and other UCaaS systems
    • Experience supporting Contact Centers with excess of 1000 users
    • University degree in Information Technology or related field preferred
    • 3+ years professional IT management experience
    • 5+ years of experience working with telecommunications/voice technologies like VoIP, Contact Center solutions call routing and scripting, MPLS, mobile and wireline internet services.
  • Medical City Dallas

    Pediatric ICU PICU Registered Nurse

    3 weeks ago

    Medical City Dallas Irving, United States

    Introduction · Do you have the career opportunities as a(an) Pediatric ICU PICU Registered Nurse you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join ...

  • MCK McKesson Corporation

    Service Manager

    1 week ago

    MCK McKesson Corporation Irving, United States Full time

    Current Need: · The Sr. Service Manager – Transport / Telephony role is part of McKesson's US Oncology IT support organization, reporting to the US Oncology VP of Infrastructure Services. S/he will provide oversight for the overall health of the transport and telecom systems that ...

  • Johnson Controls International

    Sprinkler Service Technician

    3 days ago

    Johnson Controls International Irving, United States

    Sign-On Bonus Offered for Qualified CandidatesUnleash your potential with the Johnson Controls team · As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning ...

  • Soliant

    Part-Time Speech Language Pathologist

    4 weeks ago

    Soliant Erving, United States Part time

    Minimum 1+ years speech therapy experience required. · Speech-Language Pathologist (SLP) · Soliant seeks an experienced and empathetic Speech-Language Pathologist to join our school team near Greenfield, MA. If you possess a robust background in speech and language therapy and ar ...

  • Johnson Controls International

    Sprinkler Service Technician

    6 days ago

    Johnson Controls International Irving, United States

    · Unleash your potential with the Johnson Controls team · As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. · Join our winning team and pave the way for a bright future ...

  • Johnson Controls International

    HVAC Chiller Mechanic

    2 days ago

    Johnson Controls International Irving, United States

    · Unleash your potential with the Johnson Controls team · As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. · Join our winning team and pave the way for a bright futu ...

  • Johnson Controls

    Sprinkler Service Technician

    1 week ago

    Johnson Controls Irving, United States Full time

    Unleash your potential with the Johnson Controls team · As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. ...

  • MUFG

    AML Operations Team Leader

    1 week ago

    MUFG Irving, United States Full time

    Do you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...

  • The Parking Spot

    Dispatcher

    1 week ago

    The Parking Spot Irving, United States Part time

    Job Details · Description · Since its inception, The Parking Spot has made superior airport parking experiences easy and affordable by focusing on hospitality. Now with more than 25 years in business, The Parking Spot has cemented itself as the leading near-airport Parking Comp ...

  • Epsilon

    Sr. Product Manager

    1 week ago

    Epsilon Irving, United States Permanent

    Job Description · We're looking for an experienced Product Manager for the role of Senior Product Manager, Distributed Marketing. Reporting to a Senior Director of Product Management, this role will be cross-team visibility and will be responsible for defining requirements, creat ...

  • Johnson Controls

    Strategic Account Manager

    2 weeks ago

    Johnson Controls Irving, United States Full time

    Remote National Field Sales Role - Live Anywhere in Texas · Are you in Electronic Security Sales, or a Security Program Manager, or a Security Project Manager who is looking for that next step in your career? · Why not build your best career future in SALES with the Johnson Co ...

  • Citi

    Wholesale Credit Risk Associate

    1 week ago

    Citi Irving, United States Full time

    ICM Risk Analysis (IRAUs) is an integral part of the Institutional Credit Management ("ICM") organization. The IRAU's mandate is to deliver best-in-class credit risk analysis, monitoring and credit administration as a partner to Risk and Banking's shared commitment to ensuring th ...

  • North Texas Real Estate R

    Bilingual Trainer

    3 weeks ago

    North Texas Real Estate R Irving, United States

    Bilingual Instructor & Support Specialist Administrative Support · Irving, TX USA · Looking for a bright career? · Are you looking to join an exciting company working in a positive team environment? MetroTex invites you to consider joining our company. We support one another · a ...

  • Aravo Solutions - Integrated Risk & Resilience

    SaaS Implementation Consultant

    3 weeks ago

    Aravo Solutions - Integrated Risk & Resilience Irving, United States

    Aravo was founded to bring order to the complex, chaotic world of enterprise Third Party Risk Management. We deliver the market-leading enterprise SaaS solution for managing third-party risk and compliance, helping Global 2000 companies protect their brand, build customer trust, ...

  • Aravo Solutions - Integrated Risk & Resilience

    Senior Accountant

    3 weeks ago

    Aravo Solutions - Integrated Risk & Resilience Irving, United States

    Must be located in the DFW area and be willing to commute to the Las Colinas office · Aravo was founded to bring order to the complex, chaotic world of enterprise Third Party Risk Management. We deliver the market-leading enterprise SaaS solution for managing third-party risk and ...

  • MUFG

    Compliance Officer – Corporate Function Compliance, Vice President

    3 weeks ago

    MUFG Irving, United States Full time

    Do you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...

  • Aravo Solutions, Inc.

    Staff Accountant

    2 weeks ago

    Aravo Solutions, Inc. Irving, United States Full time

    Aravo was founded to bring order to the complex, chaotic world of enterprise Third Party Risk Management. We deliver the market-leading enterprise SaaS solution for managing third-party risk and compliance, helping Global 2000 companies protect their brand, build customer trust, ...

  • Wingstop Restaurants

    Guest Service Team Member

    2 days ago

    Wingstop Restaurants Irving, United States

    Wingstop N. Macarthur Blvd Suite A128 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Gu ...

  • Globalxperts Inc.

    On-Site Service Engineer

    6 days ago

    Globalxperts Inc. Irving, United States

    Position: On-Site Service Engineer (Networking/Data Center) · Location: Irving, TX · Job Status: On-Call, On-Site Support · Summary of Position: · GlobalXperts is looking for knowledgeable field-based network engineers to be part of an on-site service response team. The on-s ...

  • LineLeader

    Sr. Customer Success Advocate

    3 weeks ago

    LineLeader Irving, United States

    At LineLeader, we're committed to helping childcare organizations grow enrollment, boost parent engagement, and simplify center management. Our award-winning childcare platform is in use at 6,000+ childcare centers across the world. We're a fast-growing SaaS company looking for i ...