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Reno

    Ups Counter Manager - Reno, United States - United Nissan of Reno

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    Description

    United Nissan Reno is searching for a motivated and experienced Customer Greeter Manager to lead our customer greeter/UPS department. Your goal will be to provide outstanding customer service to our customer by developing effective customer service procedures, by greeting our customer and logging daily visits.

    Responsibilities:

    • Supervise day-to-day operations in the Ups department.
    • Create effective customer service procedures, policies, and standards.
    • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
    • Maintain accurate records and document all customer activities and discussions.
    • Assess service statistics and prepare detailed reports on your findings.
    • Hire and train new customer service agents.

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