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    Customer Service - Remote, United States - Perdoceo Education Corporation

    Perdoceo Education Corporation
    Perdoceo Education Corporation Remote, United States

    1 day ago

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    Description

    Job Description

    Help students achieve academic success.

    Imagine a rewarding career where your impact is measured by the growth of the individuals you support: ambitious college students. At Colorado Technical University (CTU), we are dedicated to transforming lives, one student at a time. Join us in this dynamic role:

    Role: Academic Success Advisor

    Empower students to strive for excellence, conquer challenges, and cultivate lifelong learning skills. Guide them through their educational journey, pushing them beyond their limits to reach their full potential.

    About the position

    As an Academic Success Advisor at CTU, your primary responsibility is to assist students during their academic program. This role involves communicating with students via phone and addressing their inquiries using our systems. You will be based in your home office, adhering to a set schedule within our operational hours, totaling a 40-hour work week. Our support hours are Monday-Thursday 8am to 7pm CDT, and Friday & Saturday 8am to 5pm CDT, accommodating candidates from all time zones.

    Key Responsibilities

    • Provide guidance on enrollment, student development, and retention services to enhance the learning experience.
    • Mentor a group of assigned students, offering proactive support throughout their degree program.
    • Engage students through regular outreach to foster academic growth and success.
    • Create a safe space for students to express their thoughts, concerns, and aspirations.
    • Teach students how to utilize resources effectively to boost their academic performance.
    • Become a certified resume reviewer to provide career development assistance.
    • Act as a liaison for students to access various university departments.

    Requirements

    • Hold a Bachelor's degree from an accredited institution recognized by the U.S. Department of Education (or international equivalent).
    • Demonstrate two or more years of experience in academic support, customer service, or counseling.
    • Possess knowledge of academic policies and a quick grasp of technical skills.
    • Excellent communication and listening abilities, including a professional phone demeanor.
    • Strong customer-centric focus and meticulous attention to detail.

    Benefits Package

    • Competitive salary range starting at $23 per hour.
    • Generous paid time off.
    • Comprehensive health, dental, vision, and pharmaceutical coverage.
    • Opportunities for health savings, flexible spending accounts, and a 401(k) Savings Plan.
    • Life and Disability Insurance coverage.
    • Tuition assistance and Employee Stock Purchase Plan.
    • Additional perks like an Employee Assistance Program, prenatal and adoption support, and various voluntary benefits.
    • Option to become a Certified Professional Resume Writer through sponsored certification by PARWCC.

    *Most benefits cater to full-time employees; some are available for part-time employees. Benefits are location and position-dependent, subject to change. Consult your recruiter for comprehensive details and eligibility specifics for dependents..

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