Level 1 - Mesa, United States - Data Tek

Description

With over 25 years of experience, DataTek provides custom solutions that leverage leading-edge, cost-effective technology. We provide services including IT support, website design, SEO, and server hosting.

With our focus on providing the best possible service, DataTek gives its customers the service they need so they can focus on other things.

Level - IT Support Technician Duties & Responsibilities:

• Provide a superior customer experience by communicating in a positive, friendly, and empathetic manner
• Possess the technical expertise required to effectively communicate and troubleshoot product issues
• Identify, investigate, and provide solutions to client questions and concerns
• Make followup calls to customers as needed Listen attentively to customer needs and maximize the opportunity to build strong customer relationships

Level - IT Support Technician Requirements:

• 1-3 years of technical support experience
• Inoffice position
• Must be located in the East Valley and able to travel within that area
• Must have a reliable method of transportation
• Strong written and verbal communication skills
• Strong critical thinking skills and ability to troubleshoot complex technical issues