Technology Expert I Epic Professional Billing DPH 9976 - San Francisco, United States - City and County of San Francisco

City and County of San Francisco San Francisco, United States

2 weeks ago

Full time

Description

Job Description

The San Francisco Department of Public Health (DPH) utilizes the Epic Electronic Health Record [EHR]. Under the direction of the Epic Access & Revenue Cycle Manager, the Epic Professional Billing Applications Technical Lead supports all of the various parts of the systems development cycle, including systems analysis, design, and build. The Technical Lead effectively collaborates with application analysts assigned to the Professional Billing team, understands Epic's Professional Billing application and integration payment processing systems, and is a proficient builder. The Technical Lead will guide DPH to best leverage the Epic Professional Billing system through metric-based measures and to increase utilization of Epic's Professional Billing Application(s) including Professional Billing, Claims, and Remittance. The Technical lead will balance a commitment to support in addition to implementing new projects under the DPH Epic plan.

The Epic Application Teams are responsible for designing, implementing, testing, and supporting the clinical and financial aspects of the San Francisco Department of Public Health Electronic Health Record. This includes integration and interoperability with other third-party clinical and financial systems and devices. The ideal candidate will have an understanding of the workflows of Electronic Health Records in the outpatient areas and the impact on revenue workflows. This position will manage the Resolute Professional Billing, Claims, and Remittance modules of Epic Electronic Health Record and associated integration with various other Epic modules and third-party payment processing applications.

Ideal Working Knowledge

Billing office-related workflows, front desk registration/coverage workflows, and clinical charge capture workflows

A wide array of integration points, utilizing standards such as HL7 and Health Care Claims 276/277 and 837

A wide array of integration points including but not limited to utilizing standards such as HL7, C-CDA, & FHIR APIs

Revenue cycle metrics, KPIs, and process improvement techniques relative to these areas

Information Technology change control policies & procedures

Flow diagramming applications, e.g., Visio

Collaboration platforms, e.g., Microsoft Teams & SharePoint

Duties Include

Provides direct ongoing guidance and/or supervision to other IS Business Analysts, or serves as the top application authority for one or more related application modules or systems

To support the design, build, implementation, and optimization of the Epic enterprise Electronic Health Record (EHR) for the San Francisco Department of Public Health

To collect information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, recommendations, and utilization of best practices

As a member of a multi-disciplinary team, translate functional requirements into application build

Communicate effectively both orally and in writing with a diverse set of clients; establish and maintain good working relations with department personnel, staff, vendors, peers, and management

Maintains all system configuration and build parameters for application modules

Use logic and analysis to solve computer and application module problems

Exercise judgment, decisiveness, and creativity in an environment subject to frequent change

Prepare test plans, documentation, and training materials; work with vendors to prepare technical specifications and scopes of work

Prioritize competing requests for services

Application module optimization in conjunction with stakeholders

Manage critical timelines effectively

Manage communication between applications

Application/module implementation and testing

Clearly document work and adhere to change control procedures

Maintains and updates Service Now, Orion, Sherlock, Nova, and/or other Epic build trackers or Epic project plans

To perform other duties as assigned

Desirable Qualifications

Experience with the full lifecycle of Epic implementation and/or Epic upgrade

Epic Certification OR Proficiency in Professional Billing AND Claims

Knowledge of Lean fundamentals including, but not limited to, A3 thinking, Value Stream Mapping and Kaizen events

Background and knowledge of clinical workflows, including charging

Understanding of the core functions and processes of the billing office

Understanding of the billing office's integration with other departments in the organization

Good comprehension of revenue cycle management

Proficiency with basic word processing and presentation applications (i.e. MS Office: Word, Excel, PowerPoint)

Knowledge of flow diagramming applications and collaboration platforms, SharePoint

Qualifications:
Qualifications

ABC Required Before Applying

Experience

A At least 7 total years* experience in

System Administration

OR

Information Systems Development, Maintenance and Support

OR

Information Technology Project Management

Including

B 5 years experience Epic Professional Billing or supporting Epic applications

Education

C An associate degree** in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units, i.e., at least 60 semester or 90 quarter credits/units with a minimum of 20 semester or 30 quarter credits/units in computer science or a closely-related field

***** One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week).
****** Additional experience as described in A may substitute for C , the required degree, on a year-for-year basis (up to a maximum of 2 years). One year is equivalent to 30 semester units/45 quarter units with a minimum of 10 semester/15 quarter units in Computer Science or a closely related field. Additional education cannot substitute for experience.
Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.
Additional Information
How to apply:
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.
Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.
Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address.
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others.

COVID-19 Policies

Personal Protective Equipment (PPE)

Medical Examination Prior to Hiring

Electronic Health Record (EHR)

Licensure/Certification/Registration

Note on ICARE

Additional information regarding Employment with the City and County of San Francisco:

Information about the Hiring Process

Conviction History

Employee Benefits Overview

Equal Employment Opportunity

Disaster Service Workers

Reasonable Accommodation

Right to Work

Copies of Application Documents

Diversity Statement

If you have any questions regarding this recruitment or application process, please contact the analyst,
We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.
CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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