Cisco Certified VoIP Engineer - Richmond, United States - Serigor Inc

Serigor Inc Richmond, United States

3 days ago

Description

Job Title: Cisco Certified VoIP Engineer (HYBRID)
Location: Richmond, VA
Duration: 12+ Months

Job Description:
The client is seeking a Cisco Certified Voice Engineer with 5+ years of experience to ensured continued operations for our VoIP telephony and other communications.

The successful candidate will monitor CISCO RTMT, Splunk (SIEM) and other monitoring tools, user and system actions, and logs for problems for proactive resolution. In addition, this position will triage and resolve user tickets and document all remediation thoroughly and accurately. And lastly, develop and implement automation solutions to improve efficiency and accuracy of communications operations.

Critical Duties & Responsibilities:

Facilitate Real-time communications for the Department, including Voice, Call Centers, Faxing, Workforce Management, Quality Management, 24-7 Integrated Voice Response Hotlines, and other Call Center scripts.
Evaluate and manage the deployment new releases of products including but not limited to Verint Workforce Optimization, Cisco Unified Call Manager, Cisco Unified Contact Center Express, E911 and Emergency Notification Systems, and Biscom Enterprise Fax solutions. Manage and support deployment of new VOIP end-points including phones, VPN phones, and conference phones.
Plan, organize, coordinate, assign, schedule, and monitor work with staff to work with business units to design, develop, test, and deploy custom Auto Call Distributor, Computer Telephony Integration and Intelligent Voice Response scripts to support the Agency's goals.
Plan, organize, coordinate, assign, schedule, and monitor installations, upgrades, and maintenance of servers and clients.
Collect and analyze data, troubleshoot, and help with decisions.
Utilize and adhere to Agile/Kanban methodology and other departmental work management practices and principles and successfully manage assigned projects. Contribute to the use and success of structured project management tools and methods including analysis and design, milestone monitoring and identification of critical path milestones.
Work assigned tickets for all supported infrastructure systems and devices.

Skills:
SkillRequired / DesiredAmountof ExperienceConsiderable experience with automated systems development life cycle concepts and proceduresRequired 7YearsKnowledge and experience troubleshooting, configuring networks including SIP Voice ProtocolsRequired 5YearsKnowledge and experience managing, deploying, configuring, and maintaining Cisco Unified Call Manager CUCM, Cisco Unity Voice Mail, Jabber, Cisco UnRequired 5YearsAbility to analyze user requirements and design effective specifications for complex modificationsRequired 10YearsAn active Cisco VoIP Certification is required (pls upload under the Reference Tab)Required

Cisco Certified VoIP Engineer

5 days ago

Serigor Inc. Richmond, United States

Job Description · Job DescriptionJob Title: Cisco Certified VoIP Engineer (HYBRID) · Location: Richmond, VA · Duration: 12+ Months · Job Description: · The client is seeking a Cisco Certified Voice Engineer with 5+ years of experience to ensured continued operations for our VoIP ...
Cisco Certified VoIP Engineer

4 days ago

Serigor Inc Richmond, United States

Job Title: Cisco Certified VoIP Engineer (HYBRID) · Location: Richmond, VA · Duration:12+ Months · Job Description: · The client is seeking a Cisco Certified Voice Engineer with 5+ years of experience to ensured continued operations for our VoIP telephony and other communications ...
Network Engineer

2 days ago

Crescens Richmond, United States

Job Title: Network Engineer · Location: Richmond, VA · Duration: 7 Months Contract**Local Richmond, VA candidates required due to onsite requirement · **must be able to interview onsite, if requested. NO exceptions · **This position requires onsite several days a week, NO excep ...
Structured Cabling Network Engineer

6 days ago

Serigor Inc Richmond, United States

Job Title: Structured Cabling Network Engineer (Onsite) · Location: Richmond, VA · Duration:12+ Months · Job Description: · The client is seeking an IT professional to provide network cabling services for the department which at times, requires statewide travel, occasionally over ...
Lead Network Engineer

2 days ago

Workday Richmond, United States

Lead Network Engineer · Job Category: Engineering · Time Type: Full time · Minimum Clearance Required to Start: Secret · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Continental US · CACI's Network Integration Solutions (NIS) organiza ...
Lead Network Engineer

1 week ago

CACI International Richmond, United States

Lead Network Engineer · Job Category: Engineering · Time Type: Full time · Minimum Clearance Required to Start: Top Secret · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Continental US · * * * · CACI's Network Integration Solutions ( ...
Network Engineer

1 week ago

Cynet Systems Richmond, United States

Job Description: The IT Desktop / Network Engineer will fulfill service requests, resolve network related incidents and solution problems, while supporting changes to servers, applications, databases, and support rollout of new equipment, including PCs, mobile devices, and enter ...
Sr Network Systems Engineer

6 days ago

TWO95 International Richmond, United States

Job Title: · Sr Network Systems Engineer (Director) · Location: Mexico · Type: Long term Contract · Rate: $Best Possible/Hr. · Job Description: · Experience with network monitoring and management tools · Network Industry Certification preferred Arista ACE 4 or above · Expert wo ...
Senior Network Engineer

5 days ago

TECHEAD Richmond, United States

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments To learn more about TECHEAD, visit us at or on Glassdoor · Senior Network Engineer | 20296 · Contract 6 Months + could extend long term · Local Richmond, VA Candidates ONLY · On-sit ...
Network Engineer

6 days ago

TECHEAD Richmond, United States

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments To learn more about TECHEAD, visit us at or on Glassdoor. · Network Engineer · Contract 6 months+ could extend out · On-Site · Richmond, VA Local Candidates · No C2C Candidates ...
Senior Network Engineer

1 day ago

TECHEAD Richmond, United States

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments To learn more about TECHEAD, visit us at or on Glassdoor · Lead Senior Network Engineer | 20296 · Contract 6 Months + could extend long term · Local Richmond, VA Candidates ONLY · O ...
Structured Cabling Network Engineer

5 days ago

Serigor Inc. Richmond, United States

Job Description · Job DescriptionJob Title: Structured Cabling Network Engineer (Onsite) · Location: Richmond, VA · Duration: 12+ Months · Job Description: · The client is seeking an IT professional to provide network cabling services for the department which at times, requires s ...
Principal Systems Solutions Engineer

2 days ago

By Light Professional IT Services Richmond, United States

Overview · By Light Professional IT Services (By Light) are leading providers of innovative Information Technology (IT) services and communications support to the Department of Defense and Federal Agencies. By Light is looking for personnel to support a U.S. Army information tech ...
IT Director

6 days ago

Bowman Williams Richmond, United States

We are currently looking for a Junior IT Director to oversee 9 major customer accounts and oversee their IT strategy and project instatllations. · The Junior IT Director will be joining the Cloud Services Team and will be a member of a global IT Consulting & Network Managment com ...
Network Engineer

3 days ago

Insight Global Richmond, United States

Job Description · A local state agency is seeking a skilled Network Engineer, who will be responsible for the engineering and operational activities for their campus and datacenter networks. This role will be expected to collaborate with other engineers and the agenciesInfrastruc ...
Senior Network Engineer

6 days ago

TECHEAD Richmond, United States

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments To learn more about TECHEAD, visit us at or on Glassdoor · Senior Network Engineer | 20296 · Contract 6 Months + could extend long term · Local Richmond, VA Candidates ONLY · On-sit ...
Senior Network Engineer

3 days ago

Triumph Richmond, United States

Senior Network Engineer · Contract to hire · Hybrid (onsite 1-2 days) · Triumph is looking for a Senior Network Engineer for our client in Richmond, VA. This person will architect, design, implement and manage network, data center, and telephony infrastructure. This position i ...
Mid-Market Account Executive

5 days ago

SEGRA Richmond, United States

Are you ready? · Segra is searching for a dynamic and experienced Mid-Market Account Executive to work in Richmond, VA. The Account Executive is a hunter role and will primarily be responsible for quota driven, new revenue generation, with a secondary focus on existing base manag ...
Server, Network, Desktop Professionals for King George County

3 days ago

MANAGEMENT APPLICATIONS, INC. Richmond, United States

Server, Network, Desktop Professionals for King George County · Management Applications, Inc., a leading provider of Managed IT Services and Network Management, Design and Implementation is seeking high-level Server and Network Management and Desktop Support Professionals. · Jo ...
Network Engineer

1 week ago

Calibro Corp. Richmond, United States

Calibro Corp is hiring a Network Engineer · On-site 2 days/week in Richmond, VA · We are on the hunt for a proactive Network Engineer with a strong tech background. In this role, you'll spearhead the engineering and operational activities for both campus and datacenter networks. ...