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    Network Engineer - Richmond, United States - Cynet Systems

    Cynet Systems
    Cynet Systems Richmond, United States

    3 weeks ago

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    Description
    Job Description:
    • The IT Desktop / Network Engineer will fulfill service requests, resolve network related incidents and solution problems, while supporting changes to servers, applications, databases, and support rollout of new equipment, including PCs, mobile devices, and enterprise networks.
    • This position will provide support to the agency's End Users and Network Operations.
    • Training in IT Network or Infrastructure Support.
    • t least five years of relevant experience in IT service desk and network/infrastructure support.
    • The ability to set up, configure, upgrade, manage, and troubleshoot routers, switches and wireless access points.
    • The ability to set up Voice and Ethernet cabling, firewalls, switching, IP security, and a variety of Internet service types (Cable, DSL, Point to Point and MPLS services.
    • The ability to resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices (IOS and Android), and various telephone systems (VOIP, analog, Centrex, etc.).
    • Perform hands-on and in-depth technical installation, configuration, troubleshooting, maintenance, and recovery of key agency assets and capabilities. Develop and implement procedures, documentation and job aids for continuously improving the security, availability, ease-of-use, and ease-of-operation of these assets and capabilities.
    • The ability to lead and manage projects.
    • Support the day-to-day operation, administration, maintenance, and management of IT operations.
    • Demonstrated ability to apply IT in solving business problems.
    • Highly self-motivated, self-directed, and attentive to detail with excellent customer service skills.
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