Tier 1 Help Desk - Harrisburg, United States - TRA'BIAN ENTERPRISES

TRA'BIAN ENTERPRISES

Verified Company

Harrisburg, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

LOCATION:
Harrisburg, PA

Position Type: 12 month contract

Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks' notice beforehand

Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
Investigates and resolves computer software and hardware problems of users.
Talks with technical and nontechnical coworkers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Follow quality standards and displays strong customer service skills.

SKILLS:

1+ years' previous IT Service Desk and/or Call Center experience required Required 1
Experience with call tracking and ticketing software Required 1
Attentive to details and ability to be resourceful (using supplied documentation) Required 1
Ability to support users with limited knowledge of computers, software, hardware and systems Required 1
Above average communication skills and telephone manner. Required 1
Basic User & Security Group Active Directory administration Required 1
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 Required 1
Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) Required 1