Front Office Assistant - Grand Rapids, United States - Dermatology Associates of West MI
Description
Job Summary:
This position is cross-trained in several areas, providing customer service to the patients through scheduling, check-in and check-out.
This role provides assistance to our patients in regards to office information, physician information, appointments, and ensures patients' demographic and insurance information is accurate and up-to-date.
Primary Job Responsibilities:
- Welcomes patients/clients/visitors, upon arrival, and directs them accordingly.
- Facilitates patient flow and communicates delays with patients and clinical staff.
- Uses customer service principles and techniques to communicate with patients calmly and pleasantly.
- Explains financial requirements to the patients or responsible parties, obtains accurate billing information from patients.
- Collects copays, and patient balances, providing information regarding them, based on collections protocol.
- Responsible for cash handling, including balancing a till and printing batch reports and other financial transactions.
- Responsible for keeping the reception and patient waiting areas, and office files, clean and organized.
- Monitors medical office supplies and inventory needs, places orders and oversees office equipment.
- Schedules appointments according to established policies and protocols.
- Uses computerized system to match provider availability with patient's preferences in terms of date and time.
- Maintains scheduling system so records/patient information is accurate and complete and can be used to analyze patient/staffing patterns. Provides daily schedules to providers prior to each day's visits.
- Ensures that updates (e.g., cancellations or additions) are input daily into schedule.
- Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consults with appointment manager about any system problems.
- Follows all office policies on safety and security; HIPAA, OIG, and OSHA, along with maintaining restricted areas safe, and safeguards computer system passwords in strict confidentiality.
- Alerts management team to assist with difficult situations as needed.
- Performs other duties as assigned.
Education:
High school diploma or equivalent.
Experience:
Two year of experience in customer service or reception, preferably in a medical office setting.
Equipment Operated:
Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Work Environment:
Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.
Mental/Physical Requirements:
Must possess the physical and mental abilities to perform the tasks normally associated with a Receptionist, involving sitting approximately 90% of the day with occasional standing, walking, reaching and lifting.
Expected Hours of Work:
Standard days and hours of work are Monday through Friday 7:30 a.m. to 4:30 p.m., but may differ depending on provider schedules. Must follow attendance policy outlined in the Employee Handbook. Regular and recurrent attendance, being physically present in the office.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
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