- Review Client Reports Daily/Weekly
- Verify if on pace to achieve goals set
- Maintain high QM Scores
- Review low scoring QM calls and follow up with Supervisor to ensure coaching sessions are complete
- Manage both supervisors, if applicable, and call center agents
- Daily touch base with your supervisors, if applicable
- Understand their action plans for the day
- Address employee concerns regarding performance or conduct
- Monitor the Cloud and watch for updating time, abandonment rates.
- Conduct as needed training and support of agents
- Keep your department manual up to date of process changes
- Make sure your supervisors and agents are up to date on compliance, system or talk off changes
- Ensure those changes are being applied
- Manage Dialing Campaigns which includes Scheduling, Monitoring & Tracking
- Monitor calling campaigns to ensure strategy is working by achievement of KPI's
- Monitor Inventory under control, audit
- Maintain reporting of the following:
- Production-inbound, callbacks, daily agent tracking
- Revenue
- Quality - Coaching's completed timely
- Attendance - tracking in place and up to date with any disciplinary action
- Proper staffing by location
- Escalation of IT related issues and follow up
- Point person to enter tickets as needed to support staff
- Interviews as needed
- Inventory Review and escalate errors if needed:
- Account flow
- Volume
- Agent inventory (following rules of account assignment)
- Manage and approve time in payroll system
- Lead by example
- Conduct yourself as an example of the expectations you hold your staff to
- Other duties as assigned
- Bachelor's Degree or Associates Degree with 2 years of work experience or High School Diploma/GED with 5 years of work experience
- Three years or more experience in financial or health related field
- Experience in a manager or similar role for team over 10 Reps
- Excellent communication and leadership skills
- Understanding and experience on FACS a plus but not mandatory
- Great organizational skills and an eye for detail
- Ability to train employees when needed
- Great communicator
- Be a motivator.Your words are powerful, make sure you are building up your employees for success.Use your communication skills to guide them.
- Leader
- Set the example by holding yourself accountable
- Analytical
- Knowledge of client actuary reports and how to interpret
- Knowledge of how to pull and review KPI stats in FACS
- Decision Maker
- Make decisions in the best interest of the company and employee
-
Division Manager
1 week ago
Ambassador Personnel Charlotte, United StatesAmbassador Personnel is seeking a Division Manager for a high-end custom window and door manufacturing company in the Charlotte, NC area. The Division Manager is responsible for overseeing the daily production, quality, resource management and project management of high-end custo ...
-
Division Manager
1 week ago
Ambassador Personnel Charlotte, United StatesAmbassador Personnel is seeking a Division Manager for a high-end custom window and door manufacturing company in the Charlotte, NC area. The Division Manager is responsible for overseeing the daily production, quality, resource management and project management of high-end custo ...
-
Division Sales Manager
5 days ago
INDUSTRIAL PACKAGING SUPPLIES INC Charlotte, United StatesJob Description · Job DescriptionPosition Summary · The Division Sales Manager reports to the Director of Sales and is responsible for the sale of packaging materials and related supplies within assigned selling areas to meet the Divisions sales and profit goals. The Division Sa ...
-
City of Charlotte Charlotte, United StatesIntroduction · Experience with an integrated HR/Payroll system such as PeopleSoft or Workday and a market pricing software such as Market Pay is preferred. · Certified Compensation Professional (CCP) certification is preferred. · Municipal, state, or non-profit work experience ...
-
Mecklenburg County Charlotte, United States Full timeFollow Your Calling, Find Your Career · Please apply by: Thursday, May 30th, 2024 · Salary Range: $73,364.00 to $91,705.00 per year. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerati ...
-
General Manager
5 days ago
ARM Group Charlotte, United States**JOB DESCRIPTION**: · **The ARM Group LLC** is hiring for the **General Manager (Woodwork Background)** for our growing Client in **Charlotte, NC**. · **#Preferred Woodwork/Furniture Background Experience** · **Responsibilities of the Window & Door** **Division Manager**: · - ** ...
-
Storm Water Tech Iv
5 days ago
Mecklenburg County Mecklenburg County, NC, United States**_Follow your calling, Find your career_** · **_ · Salary Range: $ $32.85 · This is an non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary hist ...
-
Sous Chef
4 days ago
Carowinds Charlotte, United StatesOverview:The Sous Chef is responsible for serving as the point contact between Park Foods production and Central productions. Develops all relevant documentation for establishing pars, ordering agenda, input on menu selection, staff training with focus on cross-utilization of pro ...
-
Grant Development Administrator
6 days ago
Mecklenburg County Charlotte, United StatesThe Mecklenburg County Department of Child, Family, & Adults Services strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understa ...
-
Atrium Health Charlotte, United StatesLevine Children's Hospital (LCH) is seeking a Division Chief of Academic General Pediatrics. Ranked as one of the top Children's Hospitals by U.S. News and World Report in eight specialties for , LCH is the most comprehensive children's hospital between Atlanta and Washington, DC ...
-
dean of health sciences
1 week ago
Central Piedmont Community College Charlotte, NC, United StatesProvide academic leadership and supervision of department programs, and instructional personnel, ensure appropriate semester courses are scheduled in a timely matter, review selection of supplies and equipment, actively recruit and provide retention efforts for faculty, mentor ne ...
-
Chief of Bariatric Surgery
5 days ago
Atrium Health Charlotte, United States Full timeThe Department of Surgery at Atrium Health Carolinas Medical Center and Wake Forest University School of Medicine, Charlotte, North Carolina, is seeking a Chief for Bariatric and Metabolic Surgery. · Ideal Candidate: · Candidates should be a recognized academic clinician-research ...
-
Pain Medicine Physician
1 week ago
Integrative Pain & Spine Institute (a division of ECAA) Charlotte, United StatesInterventional Pain Anesthesiologist at Integrative Pain & Spine Charlotte, NC · Overview · Our thriving and expanding pain division in Charlotte is seeking an anesthesia-trained pain physician to join our exceptional team at Integrative Spine & Pain with a focus on in-office inj ...
-
OSHA Safety Compliance Officer I
5 days ago
State of North Carolina Charlotte, United StatesMaximum recruitment salary: $58,000 · The North Carolina Department of Labor is charged by statute with promoting the health, safety and general well-being of the workers in the state. The laws and programs the Department administers affect every worker in the state. The Departme ...
-
Maintenance Technician
2 days ago
Holiday by Atria - Lodge at Cold Spring Rocky Hill, United StatesOverview: · We create communities where employees thrive in their work, helping our residents thrive in their homes. · We strive to enhance the lives and exceed the expectations of those we serve every day. To do this, we cultivate the diverse talents of our team members in order ...
-
OSHA Safety Compliance Officer I
5 days ago
State of North Carolina Charlotte, United StatesThis position may be filled as Safety Compliance Officer (SCO) Trainee if there are no fully qualified SCOI candidates in the applicant pool. The hiring salary for a SCO Trainee is $54,197. The hiring salary for a fully qualified SCOI is $58,000. · The Occupational Safety and He ...
-
Travel Nurse
3 days ago
GLC on the GO Charlotte, United StatesGLC on the GO is seeking an experienced Neuro Intensive Care Unit Registered Nurse for an exciting Travel Nursing job in Charlotte, NC. Shift: 3x12 hr nights Start Date: 06/24/2024 Duration: 13 weeks Pay: $1800 / Week About GLC on the GO: · WE ARE GLC GROUP · We go that little e ...
-
Travel Nurse
2 days ago
GLC on the GO Charlotte, United StatesGLC on the GO is seeking an experienced Medical Surgical Registered Nurse for an exciting Travel Nursing job in Charlotte, NC. Shift: 3x12 hr nights Start Date: 06/24/2024 Duration: 13 weeks Pay: $1800 / Week About GLC on the GO: · WE ARE GLC GROUP · We go that little extra to t ...
-
Restoration Operations Manager
1 week ago
SERVPRO® Team Bowen Charlotte, United StatesSERVPRO of East Mecklenburg/Matthews is hiring a Restoration Operations Manager · As the Restoration Operations Manager, you will manage, support, and motivate the entire Restoration Division to ensure customer satisfaction, revenue and profit growth, and staff development. You w ...
-
Travel Nurse
3 days ago
GLC on the GO Charlotte, United StatesGLC on the GO is seeking an experienced Progressive Care Unit Registered Nurse for an exciting Travel Nursing job in Charlotte, NC. Shift: 3x12 hr nights Start Date: 06/03/2024 Duration: 13 weeks Pay: $1800 / Week About GLC on the GO: · WE ARE GLC GROUP · We go that little extra ...
EBO Division Manager - Charlotte, United States - Meduit
Description
Essential Duties and Accountabilities:To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions:
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.Ability to write reports and business correspondence
Mathematical Skills: Advanced quantitative skills
Reasoning Ability: Ability to solve problems effectively and efficiently through critical and creative thinking
Computer Skills: To perform this job successfully, an individual should have working knowledge of spreadsheet software and Word Processing software.
Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state or local protected class.
