User Experience - ATLANTA, United States - Guidehouse

Description

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

User Experience (UX)/User Interface (UI) Senior Consultants are instrumental in creating impactful digital experiences and products for our commercial and public sector clients. They advise our clients on user experience, user interface design, and customer engagement strategy. User Experience Designers lead client engagements through end-to-end design and development of digital products, including websites, applications, and other interactive touchpoints. Depending on the specific project and client need, designers may be asked to work in a diverse set of focus areas, including customer experience, human-centered design, user experience design, user interface design, change management, requirements management, and/or project management. Designers are also expected to provide strategic consultative support to client engagements, including business analysis, communication planning, stakeholder engagement, strategic planning, process improvement, and performance management to deliver top-notch products.

Candidates will be evaluated on their experience and ability to delivery on client projects and on core consulting skills, including:

Client Delivery

• Ability to identify and develop solutions to meet client needs
• Ability to build solid relationships and become a trusted advisor to clients
• Maintains awareness of client environment, culture, challenges, and areas for improvement
• Maintains external environmental awareness of legislation, regulations, and policies that may impact the client
• Demonstrates flexibility in prioritizing and completing tasks

Core Consulting Skills

• Ability to structure and develop quality client deliverables
• Demonstrate a depth of analysis and critical thinking
• Demonstrates ability to leverage and tailor various industry methodologies and frameworks to the needs of clients
• Experience participating in business development opportunities and pursuits

Exemplify Professionalism & Teamwork

• Understand firm capabilities and solutions
• Lead with quality, including creating high quality work products and deliverables
• Provide guidance and feedback to team members

Responsibilities include:

Conducting user experience research (UX) (50%)

• Define, lead, and manage workstreams as part of a larger engagement
• Develop work products from start to finish (from brainstorming and framework development to final edits and end-product) based on client requirements
• Lead user research, using quantitative and qualitative methods
• Analyzes user research, understand the rationale behind requirements and propose interface designs based on user needs.
• Responsible for researching, conceptualizing, designing and making applications more usable and user friendly. Strong conceptualization and visual communication abilities required.

Leading User Interface design, with a direct focus on designing websites and other digital products for a large federal client (20%)

• Create and refine wireframes, mockups, and prototypes
• Lead usability testing through interviews, surveys, card sorting, and other techniques
• Understand and communicate user accessibility concepts and best practices
• Utilize style guides and components to design multiple iterations of potential webpages and other digital designs for client input and collaboration
• Develop impactful visualizations, presentations, and client briefs

Supporting Client Engagement & Consulting Activities (20%)

• Provide consultative input and guidance for both design-related and non-design-related topics by learning about client specific subject matter and applying it to work
• Participate in requirements elicitation and elaboration, providing an experience design point of view and recommendations
• Develop trusted relationships with clients
• Develop communications for internal and external client stakeholders
• Provide weekly status updates on project progress to project manager and/or client

Supporting team and firm growth (10%)

• Support business development activities, including creating marketing collateral, writing and reviewing proposals, and participating in sales meetings as subject matter experts (SME)
• Write thought leadership, including white papers and research briefs on a variety of topics
• Present solutions to both internal and external stakeholders to build individual network and increase opportunities to grow business by expanding capabilities for specific practice areas

What You Will Need:

• US Citizenship is contractually required for this role
• US equivalent Bachelor's degree (4 year college degree)
• Selected Candidate must be able to work in a hybrid environment
• 5+ years of direct user experience/user interface design experience (UX/UI) with a strong, publicly available design portfolio
• Strong, demonstrable experience conducting design work with the Federal Government or experience working with commercial clients in a highly regulated industry such as Health Care, Financial Services, Life Sciences, or Energy/Utilities
• Knowledge of design concepts, including journey mapping, interviewing, and digital design
• Experience developing presentations, creating storyboards, managing project plans, conducting research, and making recommendations for process improvement
• Demonstrate flexibility in prioritizing and completing tasks
• Advanced Experience with user interface design & prototyping software, such as Figma, Mural, , and InVision
• Professional Skills: Demonstrated critical thinking, attention to detail, comfort with ambiguity and unstructured situations, and strong communication skills
• This is an exempt level role that may require more than 40 hours of work per week
• Ability to obtain a minimum of Public trust security clearance
• Ability to travel up to 20%, if required as part of client engagement

What Would Be Nice To Have:

• Experience working on technical or software development projects and/or experience in a consulting environment.
• Experience with Jira and requirements management
• Professional Certifications in User Experience Design, Human Centered Design, or Design Thinking
• Certified Scrum Master (CSM) or other Agile certifications (PMP, PMI-ACP, SAFe)

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.