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Claims Specialist - Deerfield, United States - TEKsystems
Description
Job Description
Job DescriptionDescription:
Claims Specialist's work one on one, via phone, with travelers who travel with and rely on mobility equipment. The travelers mobility equipment has been damaged by the airline, therefore, the CS functions as a case manager, handling each damage claim with the traveler from start to finish. CS's work closely with technicians, airline staff and the travelers to find a cost effective, efficient, and compassionate resolution.
A-Z white Glove Customer Service
Making outbound calls to customers to take care of them
Dealing with upset customers, possibly irate customers
Thinking outside the box
Situational customer care approach - Out of the box critical thinking skills to take care of the customers
Empathetic
Company Culture: This is everything to them. Management team is supportive
40-50 customers at a given time (this is the total workload running)
Speak to customers every 2-3 days to provide great care
Manage your customers as you wish
Skills:
Bachelors Degree, Customer care, Computer Skills, Data entry, Microsoft office, Customer service
Top Skills Details:
Bachelors Degree,Customer care,Computer Skills
Additional Skills & Qualifications:
Must Haves:
Bachelors Degree
0-3 years of work experience
Basic computer skills
Customer Service Skills (non call center)
Fully Vaccinated; Covid-19
Nice Haves:
Bachelors Degree within Liberal Science are great (Psychology, communications, English, history, etc)
Experience in social work or as a teacher
Previous case work exp
Must exude confidence over the telephone.
Excellent phone etiquette and organizational skills.
Soft Skills:
Empathy
Compassion
Detail oriented
Reliable
Career focused
Dedication
Honesty
Positive upbeat environment
Detailed, hands-on training
Continuing education
True team collaboration
Open door policy
Questions welcome - the more the better
Asking for help is a sign of strength, not weakness
Mistakes will happen- we all take ownership
Ask FOR help and ask TO help
Solution oriented
We are one big family
Disqualifiers:
-All center experience
Masters Degree
Too much work experience, why do they want an entry level job?
Jumpy resumes
Experience Level:
Entry Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
