Employee (m/f/d) Technical Hotline - Napoleon, IN, United States - Cascade Enterprises

Cascade Enterprises
Cascade Enterprises
Verified Company
Napoleon, IN, United States

2 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

We are currently seeking communicative and tech-savvy Call Center Agents (m/f/d) for the customer support (inbound) of a leading telecommunications company, starting as soon as possible.

You will be the first point of contact on the phone and provide friendly, competent and solution-oriented assistance to customers with all inquiries related to internet/DSL.


Your responsibilities:


  • Solutionoriented customer consultation on the phone, database maintenance, ticket creation for complex issues
  • Ensuring and continuously optimizing excellent quality and service standards
  • Willingness to learn and develop through trainings and coaching sessions

Your qualifications:


  • Strong communication skills, empathy and high service orientation
  • Excellent German language skills, both written and spoken
  • Professional and friendly demeanor, with a careful work approach
  • Good PC and MS Office knowledge

We offer you:


  • Longterm employment in fulltime or parttime
  • Fully paid training and coaching sessions
  • Further education opportunities, career advancement and development possibilities
  • Pleasant working hours
  • THIS POSITION CAN BE PERFORMED FROM A HOME OFFICE
We are looking forward to getting to know you
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