Client Care Specialist-k-12 Education - Allentown, United States - Sapphire Software

Description

Are you passionate about wanting to help others? Do you want to have a positive impact on a child's life? Then SapphireK12 is looking for you to join our Sapphire Family of highly skilled and dedicated employees.

For over 20 Years SapphireK12 Inc. has been the leading administrative software provider serving the K-12 education community. Our Sapphire Software Suite enables real-time performance improvement and facilitates day-to-day student management.

We put the critical information that administrators need at their fingertips, simplifying operations, reducing administrative work, and ensuring that appropriate funding is received.

This enables greater connectivity between administrators, teachers, students and parents, and freeing district staff to focus on the students.

Sapphire Software continues to see growth and is seeking to expand our Client Care Team.

We are hiring energetic team members that have experience with K-12 administrative software to join our team We want smart, fun, and fast paced team members who are ready to be part of a growing organization and are willing to take the organization to the next level.

As a Client Care Specialist, the position entails the following:

• Experience and understanding of K-12 education community.
• Experience working with administrative softwareSapphire software preferred.
• Ability to multitask while completing responsibilities in a timely manner.
• Log and track all calls in ticketing system.
• Exceptional time management skills.
• Ability to collaborate with Sapphire team members to help with support ticket resolution.
• Experience training others on software.
• Must have outstanding phone skills and politeness.
• Qualifications and Skills required are superior analytical, strategic, and problemsolving capabilities.
• Ability and willingness to learn new software.
• Proficient communication and interpersonal abilities to communicate effectively across departments.
• Excellent organizational and communication skills
• Requirements for a client care specialist include, bachelor's degree or equivalent in years of experience.

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Minimum of 3 years' experience in K-12 education using administrative software
We are looking for dynamic team members who are interested in a long-term career, not just a job. We offer competitive market salaries, have an extremely competitive medical, dental, vision, 401(k) and short

To apply, please submit a resume and cover letter, presenting your skill-sets for the position of a software support specialist.

Resumes without a cover letter will not be considered.


Communication method(s) used:

• Phone

Work environment:

• Office

Work Remotely

• Yes

Pay:
$50, $65,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (preferred)

Experience:

• K12 Education: 4 years (required)

Sapphire Software Administration: 3 years (required)


Work Location:
In person