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    IT Operations Manager - Dallas, United States - Axiom Technologies

    Axiom Technologies
    Axiom Technologies Dallas, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Axiom Technologies

    is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
    We are looking for an "Operations Manager" solution to complement our clients' data centre operations department. 24 x 7 on-premise "Smart-Hand" coverage is planned for both data centres to successfully meet its business objectives.

    Operations Manager service will provide responsive, hands-on service and support for technical issues that arise on-site at the data centre's location.

    This assistance will enable our client to allocate its resources towards strategic projects and initiatives, thereby freeing up time and effort.

    With the help of the Operations Manager we can manage Smart-Hand Support assistance, and routine tasks can be streamlined, allowing the internal data centre team to prioritize urgent initiatives and dedicate their efforts.

    Role and Responsibility
    Attend conference calls with the Client
    Coordinate and manage workload & scheduling of all resources.
    Coordinate with the Client on administration of building activities, communication, and procurement
    Shipping/Deliveries
    Site Access
    Ordering Supplies
    Ensure adherence to the Client's SOP and Security Procedures by all personnel.
    Process Documentation and Run Book Support
    Monthly KPI Reports
    Track, resolve and update "incident/request/change" tickets within the SLA's.
    DCIM Management (Inventory Maintenance, Updating Customer Database)
    Equipment/Infrastructure Move, Add, Changes
    Equipment, Power & Patch Cable Labeling
    Cabling and wire management
    Ringing Out/Testing of Copper and Fiber Optic Cables
    Testing of carrier circuits
    Copper and Fiber Cable Patching
    Roughing-In and Dressing of Uplink Cables
    Power/Data Cable Dressing Within Cabinets, Underfloor & Overhead
    Cable Tracing (if needed), Installation & Removal (Underfloor & Overhead)
    Onsite Technical Assistance and Troubleshooting
    Perform daily visual site inspections and identify/report any issues.
    Installation of Hardware Kits and Device Upgrades
    Power-Cycling a Router, Server or Switch, Soft-Booting a Server
    Replacing Hot-Swappable HDDs and Redundant Power Supplies or Fans
    Provide Visual Verifications to Assist with Remote Troubleshooting
    Provide Digital Photographs of any equipment or infrastructure upon customer demand.
    Adding, Removing or Verifying a Demarcation
    IT Skills andExperience
    Computer OS/Peripherals troubleshooting
    Handling Different PC Operating Systems ( Windows 7/8 and 10)
    Performing Hardware Software Installation ( understanding of deployment tools like
    SCCM)
    Basic knowledge of SOE and group policies
    Printer support
    Good knowledge of MS Office tools installation & troubleshooting
    Excellent customer service and people skills
    Field experience supporting a variety of technologies and services
    Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
    Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

    Personal Attributes:
    Good knowledge of Infrastructure support.
    Strong customer service ethic and great communication skills, both oral and written
    Passionate about delivering quality no matter what you are doing
    Can work both independently and in a collaborative team-oriented environment
    A self-starter, motivated to push the limits and think outside of the box
    Ability to work with and maintain confidential information

    In-depth knowledge of:
    Microsoft Office applications
    PC/Laptop hardware
    PC/Laptop peripherals, including printers

    Basic knowledge of:
    Active Directory
    Exchange
    Apple OS

    SCCM
    IT Qualifications

    At least one of the following:
    Diploma in IT or Bachelors Degree in IT
    PC/Laptop OEM Maintenance Certification
    CompTIA A+ Certification
    Microsoft Certified IT Professional (MCITP) certification in the desktop area
    Microsoft Office Specialist (MOS) Certification
    Experience in a similar role
    5+ years of relevant experience.
    What next?
    If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

    #J-18808-Ljbffr
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