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Carmel

    Front Desk Associate - Carmel, United States - Stretch Zone - 1057

    Stretch Zone - 1057
    Stretch Zone - 1057 Carmel, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • Employee discounts
    • Flexible schedule
    • Free uniforms

    Job summary:
    The front desk associate is the lead customer service contact for all clients, guests, and prospects. Essential to the day to day operations of the store, the Front Desk Associate also monitors client sessions to ensure guests are on time for appointments. The Front Desk Associate also helps promote current client renewals and is directly responsible for the acquisition of new prospects via telephone inquiries.

    Culture:
    Duties of the Front Desk Associate include maintaining and reinforcing the culture of Stretch Zone. At Stretch Zone, we work as a team. All team members are expected to clean and maintain the store. Everyone is expected to contribute. This culture is part of the foundation of Stretch Zone and its vital to the overall success of each location. This mindset helps us provide the very best service and atmosphere for all of our guests.

    Essential duties and responsibilities:
    Greets all clients and guests
    Answers and directs all phone calls
    Files customer complaints and concerns
    Performs opening and closing procedures
    Creates a good first impression
    Calls and confirms all clients each day
    Calls all clients who are not meeting their session per week average
    Makes daily deposits
    Responsible for the inventory of the store
    Completes all automated tasks that are assigned to the front desk manager position
    Confirms that every employee is correctly clocking in and out daily
    Ensures that the store is clean and organized at all times

    Required knowledge and skills:
    Must be highly motivated and energetic
    Excellent communication and interpersonal skills
    Outstanding organizational skills
    Strong attention to detail
    Ability to multi-task
    Has a solid understanding of operations
    Must be a team player
    Must be able to work days, evenings and weekends as necessary
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