- Guest Relations: The Lead Host is responsible for welcoming guests to the restaurant and ensuring that their overall dining experience is enjoyable and memorable. This includes greeting patrons upon arrival, escorting them to their tables, and addressing any special requests or concerns they may have.
- Reservations: Managing reservations is a significant part of the Lead Host role. You will coordinate table assignments and ensure that the dining room is efficiently utilized. This involves keeping track of reservations, accommodating special requests, and managing table turn times and waitlist. The Lead Host will work closely with Management and Operations to build an optimized seating plan in Resy, ensuring that all hosts are clear on reservations policies and strategies.
- Seating Arrangements: The Lead Host is responsible for organizing and optimizing the seating plan to ensure a smooth flow of service. You must balance the demands of reservations with walk-in customers, taking into consideration server sections and the overall layout of the dining area.
- Staff Coordination: Collaborating with the kitchen and waitstaff is crucial for the Lead Host. You will coordinate with the Chef, Managers and servers to ensure that the pacing of the meal is in sync and that any special dietary requests are communicated effectively.
- Menu Knowledge: A strong understanding of the menu, including ingredients, preparation methods, and wine pairings, is essential. The Lead Host should be able to answer questions about the menu and provide recommendations based on the guest's preferences.
- Problem Resolution: In the event of any issues or complaints, the Lead Host should be adept at resolving conflicts diplomatically and ensuring that the guest's concerns are addressed promptly and professionally.
- Elegance and Professionalism: The Lead Host is often a visible and authoritative figure in the dining room. You should exude a sense of elegance, professionalism, and confidence, setting the tone for the entire dining experience
- Training and Supervision: The Lead Host will be involved in training and supervising the host and other front-of-house staff, ensuring that everyone adheres to the restaurant's service standards and protocols. Greet guests upon arrival, warmly welcoming them to the restaurant and creating a positive first impression.
- 3 years experience as a Host or Hostess in a fine dining or upscale restaurant is preferred.
- Excellent customer service and communication skills to interact with guests in a friendly and professional manner.
- Professional and polished appearance, adhering to dress code and grooming standards.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong organizational skills to manage reservations, waitlists, and seating arrangements efficiently.
- Familiarity with reservation management systems and basic computer skills.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Positive attitude and ability to remain calm under pressure.
- Excellent problem-solving and decision-making skills.
- Knowledge of fine dining etiquette and service standards.
- Ability to work well in a team and collaborate effectively with colleagues.
- Ability to stand and walk for extended periods.
- Strong attention to detail and accuracy in managing reservations and guest information.
- Ability to handle guest concerns or complaints in a professional and diplomatic manner.
- Familiarity with the local area and knowledge of nearby attractions or services that may be of interest to guests.
- Current Food Handler Certification
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lead host - Santa Barbara, United States - Acme Ventures LLC
Description
Job Description
Job DescriptionDescription:Who We Are:
Acme Hospitality is a growing hospitality group in Santa Barbara's arts and entertainment district, that owns and operates several highly acclaimed and award winning concepts and boutique hotels in Nevada County and Palm Springs CA.
Mission & Core Values:
Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.
Position Summary:
Host is responsible for providing guests with a warm welcome and ensuring a smooth and enjoyable dining experience. Hosts are often the first point of contact for guests and play a crucial role in creating a positive first impression.
RESPONSIBILITIES
Requirements:
Important Notice:
This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.
