Guest Relations - Muskegon, United States - Studio C, parent company of Celebration Cinema, One Twenty Three Tavern, Midtown and ShowSpan.

Studio C, parent company of Celebration Cinema, One Twenty Three Tavern, Midtown and ShowSpan.

Verified Company

Muskegon, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Cinema Carousel is looking for hard working, detail oriented, and observant
Guest Relations cast members who have great interpersonal skills Our Guest Relations team works during our busiest times, evenings and weekends, in a variety of areas to help deliver a safe, secure and unparalleled movie-going experience to our guests.

In this internal security role, you must be friendly, outgoing, engaging and have the ability to establish rapport, based on mutual respect, with diverse team members and guests.

You _must_ also be very comfortable with addressing guest concerns, experienced in utilizing de-escalation techniques and be prepared to respond to high stress and emergency situations.

_Our Mission:
To create space where story happens_. Should you choose to accept this mission, you will be part of a team that values
Service, Trust, Empathy, Playfulness, and Courage
If you love movies and people, have experience and enjoy the challenge of resolving guest relations concerns that result in the most positive outcome possible, we invite you to explore this opportunity with us

ESSENTIAL DUTIES and RESPONSIBILITIES:

Deescalate heightened guest service scenarios
Assist theatre management with emergency scenarios
Conduct routine interior and exterior monitoring sweeps of the building and spaces to ensure that they are conducive to a positive, safe and secure guest experience
Implement proper enforcement of company policies
Promote a clean, positive, courteous, and professional attitude and appearance to all Cast Members and Guests.
Support all areas with clean up/light maintenance including potential weather related exterior hazards, and event set up and tear down

QUALIFICATIONS and/or EXPERIENCE:

Prior guest relations/security experience required
Must be at least 18 years of age
Able to work well and remain calm under pressure
Thrive in a fastpaced environment
Must use good judgement, have integrity, be mature, friendly, outgoing, and a team player
Ability to work nights, weekends, and holidays as required
Ability to be on your feet and active for 8 or more hours, climb stairs, lift up to 40lbs.

BENEFITS/PERKS:

Flexible Schedules
Paid Volunteer Time
Medical, Dental, Vision, Life, Long Term Disability, PTO and 401K must meet eligibility requirements
Employee Assistance Program
Free Movies and Discounted Concessions
A fun, friendly, and welcoming culture in an exciting industry with endless popcorn refills

At Studio C, we celebrate diversity and are committed to creating an inclusive environment where all employees feel valued, respected, and empowered to succeed.

Studio C is an equal opportunity employer.